About Us

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About Us

TransitLink is a wholly owned subsidiary of the Land Transport Authority. We are looking for a confident and self-motivated individual to join us for the following position:

Send in your application to hr@transitlink.com.sg

Customer Relations Officer (2 years renewable contract)

Responsibilities:Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:

  • Attending to inbound calls
  • Attending to call back requests from customers
  • Ensure follow up on cases escalated
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Point to point enquiries from customer
  • Perform simple investigation for cases
  • Attending to emails enquiry when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Min GCE ‘N’ Level or ‘O’ Level Holder
  • Have previous experience in call centre is highly preferred
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

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Customer Service Officers (2 years renewable contract)

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

To apply for the Customer Service Officer position, please click here.

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Systems Analyst (Software Development)

Responsibilities:
Reporting directly to Sr Systems Analyst, you will be responsible for the following:

  • Designing and developing new software systems to support business requirements
  • Liaising with end-users and software systems to support business specifications and provide business application support
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents
  • Maintaining and enhancing existing application systems

Requirements:

  • Degree in Computer Science, Information Technology or equivalent
  • At least 2 years’ experience in system design, application development and testing
  • Experience in object oriented analysis and design, SDLC, Microsoft Technologies: .Net, WPF & WCF, Web Service, Database Design & SQL Scripting
  • Knowledge of MS SQL and Team Foundation Server
  • Excellent analytical and problem solving skills
  • Good communication and presentation skills

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