About Us

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About Us

TransitLink is a wholly owned subsidiary of the Land Transport Authority. We are looking for a confident and self-motivated individual to join us for the following position:

Send in your application to hr@transitlink.com.sg

Customer Relations Officers (2 years renewable contract)

Responsibilities: Reporting directly to the supervisor, your responsibilities will include the following:

  • Attend inbound calls
  • Attend to call-back requests from customers
  • Ensure follow-up on escalated cases
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Journey planner enquiries from customer
  • Perform simple investigation for cases
  • Attend to emails enquiry when necessary
  • Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Min GCE ‘N’ Level or ‘O’ Level Holder
  • Prior working experience in call centre is preferred
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision
  • Able to perform shift work

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Customer Service Officers (2 years renewable contract)

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

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Systems Analyst (Software Development)

Responsibilities:
Reporting to the Team Lead, you will be responsible for the following:

  • Design, maintain and enhance existing and new software systems to support business requirements
  • Liaise with end-users to gather business specifications and provide applications support
  • Work closely with vendors in evaluating and supporting implementation of new developments and changes
  • Conduct system testing to ensure applications conform to user requirements
  • Review software design architecture and update technical documents

Requirements:

  • Degree in Computer Science, Information Technology or equivalent
  • At least 4 years’ experience in requirement solicitation, system design, application development and testing
  • Experience in object oriented analysis and design, SDLC, Team Foundation Serve
  • Experience in software development using C#, .Net, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
  • Good analytical and problem solving skills
  • Excellent communication and presentation skills

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