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On 2 July 2014, the Personal Data Protection Act took effect. We take this opportunity to share with you how TransitLink manages your personal data that we collect and comply with the Personal Data Protection Act.
 
 
Collection of Personal Data
 
We request information from you in several ways such as through our website, mobile apps, application portal and forms, surveys, hotline and Add Value Machines[1].
 
As our premises (including Ticket Offices and Concession Card Replacement Offices) are covered by closed-circuit television (CCTV) for security and quality assurance purposes, your presence may be recorded when you visit our premises.
 
The information we collect to identify you would include but not limited to:
  • your name, NRIC/FIN/Passport number, date of birth, gender;
  • contact information such as postal addresses, email addresses, telephone and fax numbers;
  • billing information, including name of the credit/debit cardholder, credit/debit card number, security code and expiry date.

 

Use and Disclosure of Personal Data
 
TransitLink will generally use the personal data which you have provided for one or more of the following purposes:
  • for the supply of services which we may offer to you or you may require from us;
  • for identification and verification purposes in connection with any of the services that may be supplied to you;
  • for your use of our online services at our website or our mobile apps;
  • to provide you access to specific information ;
  • to contact you regarding your enquiries or feedback.
 
TransitLink shall collect, use or disclose your personal data only for the purposes disclosed to you, unless under the following circumstances:
  • the disclosure is necessary for any purpose which is clearly in the interests of the individual, if consent for its disclosure cannot be obtained in a timely way;
  • personal data is publicly available;
  • the disclosure is necessary in the national interest;
  • the disclosure is necessary for any investigation or proceedings[2];
  • the disclosure is necessary for the provision of legal services by us to another person or for us to obtain legal services;
  • the personal data is disclosed to any officer of a prescribed law enforcement agency, upon production of written authorisation signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer.
  • the disclosure is to prepare, negotiate and perform a contract with you,
  • the disclosure is necessary in the event that we engage other companies to provide services for us in connection with the supply of services which you require from us.

 

Link to other websites
 
TransitLink’s website may contain links to other sites that are operated by third party companies with different privacy practices. Please note that we are not responsible for the personal data policies of such other websites and advise you to read the privacy statements of each website you visit.
 
 
Access of Personal Data
 
If you would like to have a copy of your personal data being held by TransitLink, please approach our Data Protection Officer in person. Please bring along your identification card to fill up an application form and have your particulars verified.
 
TransitLink reserves the right to charge a reasonable fee for the processing of your request to access the personal data.
 
 
Correction of Personal Data
 
If you would like to correct the personal data which you have previously provided to us, please write to:
 
The Data Protection Officer
Transit Link Pte Ltd
9 Maxwell Road
#03-02 Annexe A
MND Complex
Singapore 069112
Email: data_protection@transitlink.com.sg
 
 
Withdrawal of Consent
 
You may withdraw your consent for the use of your personal data which you have previously provided to us. Upon withdrawal of your consent, TransitLink may not be in a position to continue to provide our services to you. If you would like to withdraw your consent, please write to:
 
The Data Protection Officer
Transit Link Pte Ltd
9 Maxwell Road
#03-02 Annexe A
MND Complex
Singapore 069112

 

  1. This list is not exhaustive and may include other channels.
  2. "proceedings" means any civil, criminal or administrative proceedings by or before a court, tribunal or regulatory authority that is related to the allegation of:
    1. a breach of an agreement:
    2. a contravention of any written law or any rule of professional conduct or other requirement imposed by any regulatory authority in exercise of its powers under any written law, or
    3. a wrong or a breach of a duty for which a remedy is claimed under any law.