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Auto Top-up for Concession Cards

Lost Reporting Of Concession Cards On Auto Top-Up

Terms & Conditions of Use

 

Oh no, I've lost my concession card that was on Auto Top-Up! What should I do?

We're very sorry to hear that, but don't worry. We are here to help. If you have lost your Auto Top-Up enabled concession card, please call our TransitLink Hotline at 1800-CALL ONE (1800-2255 663) to report the loss immediately. We will need your:

  • Full name and NRIC number of the bank or credit card account holder
  • Full name and NRIC number of the auto top-up enabled Concession Card holder
  • Concession card number (embossed at the back of the card)
  • Contact number

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I've already called the hotline to report the loss, what happens next?

Your lost card will be invalidated within 48 hours and any remaining value in the lost card will be refunded directly to the bank account within 14 days, for cards that are on auto top-up facility by Bank GIRO. For concession cards that are on auto top-up facility by Credit/Debit card, a cheque will be issued to the account holder.

Customer will be liable for up to $10 of unauthorized usages within 48 hours time frame. Please note that once the card is reported lost and blacklisted, you will NOT be able to cancel the lost report and/or reuse if card was found.

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How do I get a replacement concession card with Auto Top-Up?

If the card that was lost was a Child Concession Card which is not photo-personalised, you can purchase a new Child Concession Card at any TransitLink Ticket Office and apply for Auto Top-Up By Bank or By Credit Card on the new card.

However, if the lost card is a photo-personalised concession card, you may obtain a replacement at any TransitLink Concession Card Replacement Office. Replacement charges will apply.

Kindly bring along your:

  • NRIC/Passport/Birth Certificate/Foreign Student Pass (for foreign students) and
  • A recent coloured passport-sized photograph.

Alternatively you may apply for a replacement card online by clicking HERE

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