1. ISSUE OF STANDARD TICKETS

1.1

Standard Tickets are contactless smart cards issued at General Ticketing Machines ("GTMs") located in MRT and LRT stations for travel on the rail network only.

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2. CONDITIONS OF ISSUE

2.1

All Standard Tickets are issued by TransitLink on behalf of the rail network operators and are subject to these Conditions of Issue that shall be binding on all persons who obtain such a ticket and/or all persons who use such a ticket.

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3. OWNERSHIP OF STANDARD TICKETS

3.1

All Standard Tickets shall remain the property of TransitLink and shall be produced any time for inspection on demand by any authorised officer of any rail network operator while the Standard Ticket is used for travel on the rail network.

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4. DEPOSIT

4.1

The issue price for any Standard Ticket includes a refundable deposit of $1.00. This deposit will be refunded at any GTM upon returning the ticket within 30 days from the date of purchase.

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5. VALIDITY OF STANDARD TICKETS

5.1

Standard Tickets are valid for use on the day of purchase only for a single trip.

5.2

Passengers using Standard Tickets for travel on the rail network may exit from any station before the selected destination station. However, no refund for over-payment of fare, if any, will be made.

5.3

Passengers holding a Standard Ticket and travelling beyond the selected destination station or completing their return trip and travelling beyond the origin station will not be permitted to exit through the exit gates. Passengers will need to present their ticket at the Passenger Service Centre or the GTM at unmanned stations for upgrading by paying the additional fare for that portion of the journey not covered by the Standard Ticket.

5.4

Once the Standard Ticket has been used to enter into the Paid Area of the entry station, passengers must travel to their destination station on the first available train and must complete their trip within a specified time. The time allowed for a passenger to remain in the rail network will depend on the number of stations between the entry station and the exit station. The timings are posted in the MRT and LRT stations.

5.5

Passengers who without reasonable excuse fail to complete their trip within the allowed time will not be permitted to exit unless they present their ticket at the Passenger Service Centre or the GTM at unmanned stations for upgrading and pay an administrative charge of $2.

5.6

Passengers in the Unpaid Area of the entry station with a Standard Ticket not valid for entry will first need to upgrade the ticket before it can be used. In such cases, passengers will be required to present their ticket at the Passenger Service Centre or any GTM for upgrading. They may be required to pay an amount not exceeding the minimum single trip fare for Standard Tickets.

5.7

Passengers in the Paid Area of the destination station with a Standard Ticket not valid for exit will first need to upgrade the ticket before it can be used. In such cases, passengers will be required to present their ticket at the Passenger Service Centre or the GTM at unmanned stations for upgrading by indicating their station of entry.

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6. LOSS OF STANDARD TICKET

6.1

A passenger who is unable to leave the Paid Area due to the loss of his/her Standard Ticket shall satisfy the staff on duty at the Passenger Service Centre of such loss. If the staff is satisfied that the Standard Ticket was lost, the passenger shall be regarded as having paid his/her fare but shall pay an administrative charge of $2 before being allowed to exit.

6.2

Alternatively, the passenger can purchase an Adult stored value card by paying the normal $5 deposit together with the administrative fee. This card will allow exiting without having any further amount deducted and will be eligible for transferring to other services.

6.3

At unmanned stations, passengers will need to purchase an Exit Ticket at the GTM to exit the station. Exit tickets are regular Adult stored value cards. The normal deposit of $5 for such cards, together with an administrative fee shall be payable.

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7. REPLACEMENT OF DEFECTIVE STANDARD TICKETS

7.1

Passengers encountering problems with defective Standard Tickets at unmanned stations will need to purchase an exit ticket as indicated in clause 7.3 above. They should retain their receipt and present it together with the defective ticket and the exit ticket for a refund at any passenger service centre.

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8. FARES CHARGED FOR STANDARD TICKETS

8.1

Rail service providers set fares charged for travel with Standard Tickets from time to time. A single set of fares only is applicable to all passengers using Standard Tickets, regardless of any concession fare eligibility. Passengers who are entitled to travel under concession fares, such as students and senior citizens, must use a personalised concession stored-value ez-link card to benefit from such fares.

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9. FREE TRAVEL BY CHILDREN BELOW 90CM IN HEIGHT

9.1

For the purpose of the Regulations and these Conditions, children below 90cm in height and accompanied by an adult paying passenger may travel free.

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10. EXCLUSION OF LIABILITY

10.1

Passengers should examine their Standard Ticket and any change tendered before leaving any GTM. TransitLink shall not be liable for any error or omission not drawn to their attention or the attention of the Passenger Service Centre at the time of issue of the ticket. In unmanned MRT or LRT stations, passengers shall make use of the Intercom call button to contact the rail network operator.

10.2

TransitLink shall not be liable for any losses, damages, expenses, claims, liability and costs that the Standard Ticket Holder may incur or suffer in connection with

10.2.1

the use or issue of Standard Tickets, or

10.2.2

any delay in issuing of Standard Tickets or suspension or discontinuance of issuing of Standard Tickets, or

10.2.3

any delay or detention arising from use of Standard Tickets (including damaged tickets).

10.3

In particular, it is expressly acknowledged that TransitLink is not involved in the operation of rail network services. As such TransitLink makes no warranty as to the standard or availability of service on the rail network.

10.4

Passengers travel on public transport services, including the rail network, in accordance with the relevant legislation, regulations, conditions of carriage, or conditions of use pertaining to the services concerned. These Conditions are in addition to and are not intended to limit such said legislation, regulations and conditions.

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11. AMENDMENT

11.1

TransitLink may from time to time amend any part of these Conditions and will give notice of any amendment by posting the same at Passenger Service Centres or elsewhere within MRT and LRT stations.

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