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Adult Stored Value Card

Frequently Asked Questions

Q1. How to use my card for travel on public transport?

A1. For travel on MRT, LRT and buses, you will need to tap your card onto the card reader at the start of your journey. When you reach your destination, you will need to tap your card again just prior to exiting the bus or MRT/LRT station.

Before you travel please ensure your card has the minimum stored value for the trip. In addition, you will need to observe the following to ensure your card registers with the card reader properly upon entry and exit:

(i)
If you have more than one card in your wallet, handbag, purse, etc. you will need to retrieve the intended card for use, and tap it onto the card reader.
(ii)
Avoid attaching any metallic object to your card e.g. keys, coins.

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Q2. What if I do not have a card for travel?

A2. You can purchase a new card at any TransitLink Ticket Office or Passenger Service Centre located in MRT stations and Bus Interchanges during the operating hours. Alternatively, you may purchase the New Standard Ticket at a General Ticketing Machine for single or round trip travel on LRT/MRT or pay cash fare for single trip travel on buses.

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Q3. What is the minimum stored value I need to keep in my card for travel on train services?

A3. You will need at least $3 in your card before you can start your journey on the MRT/LRT. This value ensures that you have the required fare when you exit the gate, even for the longest journey.

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Q4. What is the minimum stored value I need to keep in my card for travel on bus services?

A4. You will need to have the required stored value to cover the cost of travel from the point you get on, to the last stop on that bus service. If you are unsure of the minimum required amount, we recommend that you have at least $3 in your card for basic bus services.

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Q5. My card has sufficient stored value, why was it rejected?

A5. There are several reasons why your card was rejected. Invalid cards (e.g. corrupted/defective, blacklisted, not activated for use, expired) and unauthorized usage of concession cards are not accepted for payment of fares. You may want to approach the Service Leader, Bus Captain, TransitLink Ticket Office or Passenger Service Centre for assistance to verify your card. It may be necessary to retain your card for investigation purposes.

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Q6. The card reader doesn't recognize my card when I tap. What should I do?

A6. You will need to bring your card to a TransitLink Ticket Office or Passenger Service Centre for investigation. If your card is found to be corrupted / defective, a replacement card will be issued and the stored value, if any, will be refunded after 5 working days.

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Q7. My card has been retained for investigation, can I get it back?

A7. The return of your card by TransitLink is on a case-by-case basis dependent on the results of its investigation.

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Q8. I don't need to use my card any more. Can I get a refund of the stored value?

A8. Yes you can. You may present your card at any TransitLink Ticket Office for a refund of the stored value.

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Q9. I suspect my card has been over deducted when I used my card on MRT/LRT or buses. What can I do?

A9. You can approach a Ticket Office, call the TL Hotline at 1800 2255 663, use TL's Mobile Services app, or visit the TL Website at www.transitlink.com.sg, to file a claim. The claim must be made within 5 days of the incident. You will need to provide your personal, contact and incident details.

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