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What is it?

A Child Concession Card is similar to an Adult Stored Value card but made for children to travel at concessionary prices!

Advisory Note to Primary 1 Students and their Parents

 

How do I know if my child is eligible for the card?

If your child is above 0.9m in height, below 7 years old and not in Primary School, you may apply for a Child Concession Card. The card will be valid for use till 30 April of the year the child turns 7 years old.

All children up to 0.9m in height and accompanied by a fare-paying commuter may travel free.

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Oh that's nice! But how do I apply for one?

If your child is a Singapore Citizen or a Singapore Permanent Resident, simply click here to download the form. Then submit the completed forms to any TransitLink Ticket Office with the child's details such as full name, Birth Certificate Number and date of birth. The parent or proxy making the purchase is required to produce his/her NRIC.

If your child is a non-Singapore Citizen or non-Singapore Permanent Resident, remember to bring along your child's Passport (photocopy or original is accepted) when purchasing the Child Concession Card.

The card will be encoded with the child's name, Birth Certificate/Passport number, date of birth and expiry date of the card. Each eligible child is entitled to purchase one Child Concession Card.

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What if I want to top-up the card?

All you have to do is visit any TransitLink Ticket Office to top-up the card. The minimum amount for top-up is $5. Top-up is in multiples of $5.

Apart from the Ticket Office, you may use the Add Value Machines Plus (AVM+s) or General Ticketing Machines (GTMs) in MRT stations and bus interchanges to top-up your card by cash or NETS. When paying by cash for a top-up at the GTM, please use exact amount in notes as the GTM does not accept coins or issue change. The AVM+ only accepts transactions via NETS.

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My child's card is lost! What should I do?

Simply call 1800-CALL ONE (1800-2255 663) which operates daily from 8am to 6pm (excluding public holidays) and provide your Personal ID number or Card ID. The lost card will then be invalidated within 48 hours from the time of the report while Public Transport Operators (PTOs) process the data back end to blacklist the card.

And for security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. So we sincerely advise card holders to search thoroughly for the card before making the loss report.

In the event if there is any misuse within 48 hours before the card is blocked, TransitLink will not be liable.

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What should I do if I need to get the card replaced?

Parents may proceed to any TransitLink Ticket Office to make a replacement Child Concession Card. An administrative fee of $10 is payable for each replacement on top of the travel value. Electronically faulty cards will be replaced free.

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What if I don't want to use the card any more?

All you have to do is to return the valid Child Concession Card to any TransitLink Ticket Office to get a refund of any remaining travel value. However, you will have to pay a $10 administrative fee in addition to the minimum travel value, if you decide to purchase the Child Concession Card later on.

Do note that once the Child Concession Card has expired, it cannot be used or refunded immediately. Instead, a receipt will be issued by TransitLink Ticket Office and the refund (if any) can be collected 5 working days later at any of our TransitLink Ticket Offices.

Click here to download the form for "Refund of Child Concession card" and then submit the completed form to any TransitLink Ticket Office together with the Child Concession Card. If your child is not a Singapore Citizen or Singapore Permanent Resident, please bring along the Birth Certificate or Passport (photocopy or original is accepted) when refunding the Child Concession Card.

Return of the Old Child Concession Card to TransitLink

Once your child receives their new Primary School Smartcard from their school, you may return the old Child Concession Card to any TransitLink Ticket Office or Concession Card Replacement Office. Upon return, the card will be retained and the refund of the remaining value within the card will be processed.

The cardholder would have to produce their NRIC / Birth Certificate (a copy of the original is acceptable) when returning the old Child Concession Card for a refund of the remaining value within the card. If a proxy is returning the card on behalf of the cardholder, they would have to present their own original NRIC / Passport in addition to the above-mentioned items.

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Is there anything else that I should take note of?

  • The concession card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy travel concession.

  • If you are a Concession Card holder and intend to pay cash fare aboard the bus, kindly inform the bus driver. After doing so, you may then tap your concession card at the reader for verification of the card's validity before you drop your cash into the fare box.

  • Concession Cards are not transferable, so please use the Concession Card that belongs to you.

  • It is best not to place your Child Concession Card on top of another stored value card inside your wallet or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately.

  • Although a flat rate is deducted from the Child Concession Card, tapping it against the exit reader will enable the system to register the time of exit from the bus or train station as a valid transfer if it is made within 45 minutes and the prevailing transfer conditions are met.

  • Child Concession Card will expire on 30 April of the year that your child turns 7 years old. If your child is not going to Primary school in the year he/she turns 7 years old, please call TransitLink Hotline 1800-2255 663 for assistance at least 3 months before the concession expiry date. You may check your concession card expiry at any TransitLink Ticket Office, Add Value Machine Plus (AVM+) or General Ticketing Machine (GTM).

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Advisory Note to Primary 1 Students and their Parents

Usage of Child Concession Card on Buses and Trains

  • Please do not place your Child Concession Card on top of another stored value card inside your wallet, school bag or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately. Newly issued cards are to be topped up before being used to pay fares.

Return of the Old Child concession card to TransitLink

  • Parents are advised to return to the old Child Concession Card to TransitLink once your child receives the new Primary School Smartcard from the school. Parents can approach any TransitLink Ticket Office and Concession Card Replacement Office for refund of the old Child Concession Card. Refunded cards will be retained by TransitLink. Students and Parents can call the TransitLink Hotline at 1800–2255 663 for more information.

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