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School Smartcard / ITE Student Concession



What is it?

Quite simply, it is a stored value smartcard for students below 21 years of age who are attending government or government-aided schools and pursuing full-time courses to use for travel on buses, the MRT and LRT.

However, only Singaporean students below 13 years of age, who are studying full-time courses offered by Private Education Institutions (PEIs) registered with the Committee for Private Education, are eligible for this concession scheme.

Full time students below 21 years of age from Institutes of Technical Education who are not receiving an allowance paid by any organisation, with the exception of scholarship or bursary given on the basis of academic achievement or hardship, are eligible for the ITE Student Concession Card.

Advisory Note to Primary and Secondary Students

 

That sounds interesting but how do I apply for one?

Well, you don't have to. All eligible students will automatically receive their first School Smartcard from their respective schools.

Upon receiving your School Smartcard, if you are still holding on your old Child Concession Card, you may return the card to any TransitLink Ticket Office or Concession Card Replacement Office for refund of the the remaining value within the card. Upon refund the card will be retained.

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That's great! So once I received my School Smartcard, I can use it immediately, right?

Well not just yet… Before you can start using your shiny new School Smartcard, you will have to first activate the card for public transport travel.

To start using your School Smartcard / ITE Student Concession Card, simply head down to any TransitLink Ticket Office to activate the card by making a minimum top-up of $5. Don't forget to bring your original NRIC / Passport for verification purposes.

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How long can I use the School Smartcard?

Each School Smartcard may be used until the end of the student's eligibility period or when the student is no longer attending the school. The Eligibility period is determined by the respective schools. You can check the expiry date of the card at any Add Value Machine (AVM+) or General Ticketing Machine (GTM) in MRT stations and bus interchanges.

If you are a Primary 6 repeat student, Secondary 4/5 student, or new ITE student, and wish to extend the usage of the card so as to enjoy concessionary travel rates, you may simply proceed to any Add Value Machine, General Ticketing Machine, TransitLink Ticket Office, TransitLink Concession Card Replacement Office or Passenger Service Centre to do so.

How do I extend the concession validity at sales machines or counters?

  • Add Value Machines - Simply place your SSC on the card reader. The new validity date will be displayed and a receipt will be issued.
  • General Ticketing Machines - Simply place your SSC on the card reader. Select "Check Card" to view the new validity date.

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Are there any concession schemes available?

There sure are! SSC holders enjoy student fares and have the option of purchasing a Monthly Concession Pass which are available at any TransitLink Ticket Office and Add Value Machine. The concession passes can be encoded to start from any specified date up to 7 days in advance.

Concession Pass Benefit Primary Secondary
Bus Concession Pass (BCP) Unlimited travel on basic fare buses. $22.50 $27.50
Train Concession Pass (TCP) Unlimited travel on train rides. $20 $25
Hybrid Concession Pass (HCP) Combination of BCP and TCP. $41 $51

-Express, Fast Forward and premium bus services like Chinatown Direct, Premium, Nite Owl, NightRider and City Direct are NOT included.
-Monthly Concession Passes are applicable for Parks 408.

For more information on basic and premium bus services, click on the respective bus operators below.
SBS Transit SMRT | Tower TransitGo-Ahead

*Please note that concession cards have to be activated before the purchase of concession passes.

*Please note that your concession card can only consist of ONE valid Monthly Concession Pass (MCP) at any one time. MCPs cannot be overlapped in dates.

*Please be informed that unused concession pass is non-refundable.

For more information on the enhanced concession schemes, please click here to view the brochure.

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What if I want to top up the card?

All you have to do is visit any TransitLink Ticket Office to top up your card. The minimum amount that you can top up is $5 and the maximum of $500.

You could also use the Add Value Machines (AVM+s) and General Ticketing Machines (GTMs) in MRT stations and bus interchanges to top up your card by cash or NETS. Please use the exact amount in notes when paying via cash as the GTM does not accept coins or issue change.

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Is there anything else that I should take note of?

  • The concession card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy travel concession. School uniforms do not prove students' eligibility for travel concession.

  • The card must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead and TransitLink when requested.

  • If you are a concession card holder and intend to pay cash, please let the bus driver know.
    Then tap your concession card at the reader for verification of the card's validity (Skip this if you are traveling on SMRT buses) before you drop your cash into the fare box.

  • If you forget to bring your concession card or if your concession card has expired, please pay adult cash fare or use a valid adult stored value card.

  • Concession cards are not transferable, so please use the concession card that belongs to you.

  • The School Smartcard / ITE Student Concession card can also be topped-up with a minimum travel value for use on the buses and trains should you decide not to purchase a concession pass. Student fares will be deducted.

  • It is best not to place your concession card on top of another stored value card inside your wallet or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately.

  • When alighting from buses, students who have bought a bus or hybrid concession pass should still tap the concession card against the entry and exit card readers when boarding and alighting from buses. Although no deductions will be made, it is a good habit to cultivate because valid exit processing will ensure that you qualify for valid transfers when the electronic concession pass is not in use.

  • Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions, for the use of the School Smartcard / ITE Student Concession card. SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead and TransitLink reserve the right to retain any card deemed necessary for investigation. The concession card shall be retained if it has been tampered with, misused, replaced or refunded.

  • Should your card get retained, you may call the toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained School Smartcard status after 5 working days.

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Oh no, I've lost my card! What should I do?

Not to worry! Simply call 1800-CALL ONE (1800-2255663) which operates daily from 8am to 6pm (excluding public holidays) and provide your NRIC number or concession card number along with your contact number. If you are calling after operating hours, just leave a voice mail. The lost card will be invalidated within 48 hours from the time of the report while Public Transport Operators (PTOs) process the data back end to blacklist the card.

And for security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. So we sincerely advise card holders to search thoroughly for the card before making the loss report.

Please take note that you will have to inform your own school library and the National Library Board (NLB) of the lost concession card. You can call NLB's helpdesk at 6332 3255.

In the event if there is any misuse within 48 hours before the card is blocked, TransitLink will not be liable.

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My card is faulty, what can I do?

If your card is faulty, just approach any TransitLink Ticket Office to obtain a Temporary Card when you present the technically faulty card to the staff.

The Temporary Card is encoded with $5.00 in travel value to help you make your way to the TransitLink Concession Card Replacement Office for an immediate replacement. Do take note that the Temporary Card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary Card must be returned.

You can click here to read the terms and conditions of use of the Temporary Card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

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What if I need to get my card replaced?

There are 3 ways to get your card replaced:

If you are heading down to the Concession Card Replacement Office to apply for a replacement, kindly bring along:

  • Original NRIC/Passport for Singapore citizens; or
  • Original NRIC/Re-entry Permit for Singapore Permanent Residents; or
  • Original Student Pass (FIN) for foreign students; and
  • One coloured passport-sized photo that was taken within the last 3 months (see note); or
  • School Smartcard / ITE Student Concession card (if applicable).

Note:
Photograph must fulfil the following criteria:

  • Taken in school uniform
  • Taken against a white background, coloured passport size
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

If you would like a proxy to help you apply for a replacement, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

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How much will it cost to replace my card?

The charges for replacement of a lost, damaged or defective School Smartcard are:

Replacement Costs Lost Card Damaged Card Defective Card
Administrative Fee $10 Waived Free Replacement
Card Cost $5 $5
Personalization Fee $3 $3
Total $18 $8 $0
The above fees are subject to changes

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers the handling and operating costs.

Do note that you will have to pay a minimum $5 travel value upon activation of card.

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What if I would like to get a refund on my card?

If you would like to obtain a refund of any remaining travel value on the card, simply return the concession card to any TransitLink Ticket Office where it will be retained. Remember to bring along your original NRIC/Passport to receive the refund. If you would like a proxy to help receive the refund of the card, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

Do take note that refund of the School Smartcard / ITE Student Concession card is not allowed while the concession eligibility is in effect.

Refunds for early school leavers can be made at TransitLink's Concession Card Replacement Office.

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I've just completed my studies. Can I still use the card?

Congratulations on completing your studies!

For Primary School Smartcard holders, your concession card will be extended for a further 4 months upon completion of studies.
Concession fare will be deducted during the 4 months and Secondary concession pass can be purchased.

Students enrolled in MOE Special Education (SPED) schools may proceed to any of our Concession Card Replacement Offices to apply for a Secondary School Smartcard once you obtain the application form issued by your school’s administrative department. Alternatively, you may approach them between December and January to request for the application form.

If you are pursuing your studies to attend JC/CI/Pre-U, please note that your existing School Smartcard will be further extended.

For other School Smartcard holders, do take note that adult fares will be deducted and you will not be able to purchase concession passes.

We would like to kindly advise all Secondary 1 students to return their old Primary School Smartcard to TransitLink once they have received their new Secondary School Smartcard. At any point of time during the 4 months grace period, you may request for an immediate refund (if any) at any TransitLink Ticket Office or Concession Card Replacement Office. But once the 4 month period is up, your card will expire and cannot be used or refunded immediately. You will then be issued a receipt and the refund can be collected after 5 working days from any TransitLink Ticket Office or Concession Card Replacement Office.

*Note: Students whose School Smartcards are linked to GIRO or Auto Credit Card will also need to present their cards at the Sales Machines or Counters (TransitLink Ticket Office/Concession Card Replacement Office, Add Value Machine, General Ticketing Machine and Passenger Service Centre)

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Advisory Note to Primary and Secondary Students

General Advice to Students:
Usage of School Smartcard on Buses and Trains

  • Please do not place your School Smartcard on top of another stored value card inside your wallet, school bag or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately. Newly issued cards are to be topped

Advice to Primary 1 Students and their Parents:
Return of the Old Child ez-link card to TransitLink

  • Parents are advised to return to the old Child concession card to TransitLink once your child receives the new Primary School Smartcard from the school. Parents can approach any TransitLink Ticket Office and Concession Card Replacement Office for refund of the old Child concession card. Refunded cards will be retained by TransitLink.

Advice to Secondary 1 Students:
Return of the Old Primary School Smartcard to TransitLink

  • Return of the Old Primary School Smartcard to TransitLink

Students and Parents can call the TransitLink Hotline at 1800–2255 663 for more information.

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