Product & Services

Adjust font size: zoom in zoom out email Email Page Print Print

 






What is it?

If you are a Singapore Citizen studying full-time* locally in secondary-level, Diploma or Degree course offered by Private Education Institutions (PEIs) registered with the Council for Private Education (CPE), or a Singapore Citizen homeschooler pursuing Singapore-Cambridge General Certification of Examination (GCE) Normal, Ordinary or Advanced Level qualification, or an International Baccalaureate qualification, you are eligible to apply for a PEI Student Concession Card to travel on buses, MRT and LRT.

*Full-time courses require attendance of at least three hours a day and five days a week, as defined under the Private Education Act.

How do I know if I qualify under this concession scheme?

You must be either a:

(a)
Home-schooled Singapore Citizen who is 20 years old and below pursuing GCE Normal, Ordinary or Advanced Level qualification, or an International Baccalaureate qualification; or a
*(b)
Singapore Citizen (20 years old and below) pursuing GCE Normal, Ordinary or Advanced Level qualification, or an International Baccalaureate qualification in PEI registered with the CPE; or a
*(c)
Singapore Citizen pursuing Diploma or Degree qualification in PEI registered with the CPE with a minimum course duration of 24 months; or a
*(d)
Singapore Citizen (20 years old and below) taking special education course in selected CPE-registered PEI.

*Students can check with their PEIs to find out more about their eligibilities.

For Singapore Citizens pursuing Diploma or Degree qualification in PEIs registered with the CPE, they are required to have a minimum course duration of 24 months to be eligible as this is roughly aligned with the minimum duration of courses offered in Government-funded post-secondary education institutions, taking into account students who have graduated from relevant courses that meet the institutions’ requirements.

All diploma courses, except post-graduate diploma courses, are eligible as long as the course duration is 24 months or longer. Overseas exchange modules are included when computing course durations. 

However, if you are studying in a course shorter than 24 months and repeating your module(s), the repeated term will not be part of the course duration. 

Back to Top

That sounds interesting but how do I apply for one?

For Singapore Citizens pursuing GCE Normal, Ordinary, Advanced Level, International Baccalaureate, Diploma or Degree qualifications or special education courses in PEI registered with the CPE:

TransitLink has engaged the PEIs registered with the CPE since December 2015 on the details of the concessions as part of the bulk application exercise. 

For PEI students who have missed it, ad-hoc application will commence from 15 February 2016. But before you apply, do approach your respective Private Education Institution to confirm that your details have been submitted to TransitLink first, or your application may not be successful.

There are 3 ways to apply for your PEI Student Concession Card:

For online application, your Concession Card will be mailed to you between two to four weeks upon receipt of application. Once you receive your card, please proceed to any TransitLink Ticket Office to activate it.

For application at Concession Card Replacement Office, kindly bring along the following:

  • One colour passport-sized photograph that was taken within the last 3 months (see note); and

One of the following documents:

  • Original NRIC/Passport for Singapore Citizens; or
  • Original Certificate of Singapore Citizenship for new Singapore citizens

Note:
Photograph must fulfil the following criterias:

  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

For students in secondary-level courses (GCE Normal, Ordinary, Advanced Levels or the International Baccalaureate), there will be a $3 personalisation fee (non-refundable) payable to TransitLink upon application.

For students in diploma and bachelor’s degree courses, there will be a $5 card fee (non-refundable) and a $3 personalisation fee (non-refundable) payable to TransitLink upon application.

For home-schooled Singapore Citizen students:

You can download a copy of the application form HERE

Simply complete the application form and mail it to TransitLink Head Office:

Attention to: Card Personalisation Centre
9 Maxwell Road, Annexe A MND Complex, #03-02, Singapore 069112

Alternatively, you may submit your application via e-mail to: Feedback_PEI@transitlink.com.sg.

For students in secondary-level courses (GCE Normal, Ordinary, Advanced Levels or the International Baccalaureate), there will be a $3 personalisation fee (non-refundable) payable to TransitLink via cash payment upon collection.

You will be informed by TransitLink personnel once your concession card is ready for collection at TransitLink Head Office. 

Back to Top

That's great! So once I receive my Private Education Institution Student Concession Card, I can use it immediately, right?

Well not just yet… Before you can start using your Private Education Institution Student Concession Card, you will have to first activate the card for public transport travel.

To start using your Private Education Institution Student Concession Card, simply head down to any TransitLink Ticket Office to activate the card by making a minimum top-up of $5.

Back to Top

For how long can I use the card?

The concessions will be valid for up to one year at a time, or up to the end of the course, whichever is earlier. For students who receive their concession cards before or on the course start date, the concessions will be valid from the start date of the course, for the next 12 months, subject to annual extension. For students who apply for their cards after the course start date, the concessions will start based on the application date and be valid for the next 12 months, or up to the end of the course, whichever is earlier. For those whose courses are greater than 12 months, they will be subject to annual extension. 

For secondary-level home-schooled students, the concession will be renewed on an annual basis. The concession will be valid from the commencement of home-schooling or approval of application, whichever is later, and ends on 31 December of the same year. They may approach TransitLink directly for the annual extension.

For students who leave the course mid-way, the Private Education Institutions will inform TransitLink to have their concessions terminated.

However, after the concession termination date, there is a four-month window period for him/her to apply for a renewal of the concession through his new Private Education Institution. The new Private Education Institution will inform TransitLink within this four-month window period and the existing concession card will be extended accordingly based on his/her eligibility.

If the new school informs TransitLink after this four-month window period, the card will expire. The student will be required to apply for a new concession card and bear the applicable costs. During this four-month period, before his/her concession is renewed, Secondary-level students will not be able to enjoy concessionary fares or purchase Monthly Concession Passes, and Diploma/Degree-level students will not be able to purchase student Monthly Concession Passes.

Back to Top

Are there any concession schemes available?

The secondary-level concessions offer discounted travel using the stored value of the concession card, as well as allowing the cardholder to purchase Secondary Student Bus / Train / Hybrid Monthly Concession Passes.

The Diploma and Degree concessions allow the cardholder to purchase the Diploma Student or Undergraduate Bus / Train / Hybrid Monthly Concession Passes to limit their expenditure on public transport. However, please note that you will need to pay adult fares for travel if you decide not to purchase a Monthly Concession Pass.

Prices of Monthly Concession Passes (MCPs) are as follow: 

Category Monthly Concession Passes (MCPs) Prices

Bus Concession Pass

Unlimited rides on basic bus services

Train Concession Pass

Unlimited rides on trains

Hybrid Concession Pass

Unlimited rides on basic bus services and trains

Concessionary Fares
*Secondary
(N Level, O Level, A Level,
and IB certifications)
$27.50 $25.00 $51.00 Applicable
Diploma
$27.50 $25.00 $51.00 Not applicable
Degree
$52.00 $45.00 $85.00 Not applicable

*Secondary school students can enjoy student concessionary fares if they choose not to purchase the MCPs.

Kindly note that activation of either concession passes can be made up to 7 days in advance from your travel start date.

-Express, Fast Forward and premium bus services like Chinatown Direct, Premium, Nite Owl, NightRider and City Direct are NOT included.

-Monthly Concession Passes are applicable for Parks 408.

For more information on basic and premium bus services, click on the respective bus operators below.
SBS Transit SMRT | Tower TransitGo-Ahead

*Please note that concession cards have to be activated before the purchase of concession passes.

*Please note that your concession card can only consist of ONE valid Monthly Concession Pass (MCP) at any one time. MCPs cannot be overlapped in dates.

*Please be informed that unused concession pass is non-refundable.

For more information on the enhanced concession schemes, please click here to view the brochure.

Back to Top

What if I want to top-up the card?

All you have to do is visit any TransitLink Ticket Office to top-up your PEI Student Concession Card. The minimum amount that you can top-up is $5 and the maximum amount being $500.

You may also use the AVM+ or GTM in MRT stations and bus interchanges to top-up your PEI Student Concession Card by cash or NETS. Please use the exact amount in notes when paying via cash as the GTM does not accept coins or issue change. The AVM+ only accepts transactions via NETS.

Back to Top

Oh no, I've lost my card! What should I do?

Not to worry! Simply call 1800-CALL ONE (1800-2255 663) which operates daily from 8am to 6pm (excluding public holidays) and provide your NRIC number or concession card number along with your contact number. If you are calling after operating hours, just leave a voice mail.

And for security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. So we sincerely advise card holders to search thoroughly for the card before making the loss report.

Please take note that you will have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255.

Should there be any misuse before the card is cancelled, TransitLink will not be liable. Any remaining value will be refunded to you in cash after 10 days.

Back to Top

My card is faulty, what can I do?

If your card is faulty, just approach any TransitLink Ticket Office to obtain a Temporary Card when you present the technically faulty card to the staff.

The Temporary Card is encoded with $5.00 in travel value to help you make your way to the TransitLink Concession Card Replacement Office for an immediate replacement and to file a deferred refund for the unused period of your Monthly Concession Pass. The amount will be pro-rated and refunded to you within 10 working days.

Do take note that the Temporary Card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary Card must be returned.

You can click here to read the terms and conditions of use of the Temporary Card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

Back to Top

What if I need to get my card replaced?

There are 2 ways to get your card replaced:

  • You may now apply for a replacement of lost concession card online by clicking HERE.
  • Alternatively, you may apply for an immediate replacement at any Concession Card Replacement Office.
  • If you are heading down to the Concession Card Replacement Office to apply for a replacement, kindly bring along:

    • Original NRIC/Passport for Singapore citizens; or
    • Original Certificate of Singapore Citizenship for new Singapore citizens; and
    • One colour passport-sized photograph that was taken within the last 3 months (see note); or
    • PEI Student Concession card (if applicable).

    Note:
    Photograph must fulfil the following criterias:

    • Taken against a white background in colour passport-sized
    • Hair must be neatly combed or tied up
    • Image must show full face from chin to crown of the head

    If you would like a proxy to help you apply for a replacement, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

    Back to Top

    How much will it cost to replace my card?

    The charges for replacement of a lost, damaged or defective PEI Student Concession Card are:

    Replacement Costs Lost Card Damaged Card Defective Card
    Administrative Fee $10 Waived Free Replacement
    Card Cost $5 $5
    Personalization Fee $3 $3
    Total $18 $8 $0
    *The above fees are subject to change

    The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

    Do note that you will have to pay a minimum $5 travel value upon activation of card.

    Back to Top

    What if I would like to get a refund on my card?

    If you would like to obtain a refund of any remaining travel value on the card, simply return the concession card to any TransitLink Ticket Office where it will be retained. Remember to bring along your original Birth Certificate / NRIC to receive the refund. If you would like a proxy to help receive the refund of the card, then they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

    Do take note that refund of the PEI Student Concession card is not allowed while the concession eligibility is in effect.

    Refunds for students who leave their institutions midway can be made at TransitLink's Concession Card Replacement Office.

    Back to Top

    Is there anything else that I should take note of?

    • The concession card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy travel concession.

    • The card must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead and TransitLink when requested.

    • If you forget to bring your concession card or if your concession card has expired, please pay adult cash fare or use a valid Adult stored value card.

    • Concession cards are not transferable, so please use the concession card that belongs to you.

    • The Private Education Institution Student Concession Card can also be topped-up with a minimum travel value for use on the buses and trains should you decide not to purchase a concession pass. Adult fares will be deducted for students studying in Diploma and Degree courses. Secondary school students will continue to enjoy student concessionary fares if they choose not to purchase the MCPs.

    • It is best not to place your concession card on top of another stored value card inside your wallet or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately.

    • When alighting from buses, students who have bought a Bus or Hybrid Concession Pass should still tap the concession card against the entry and exit card readers when boarding and alighting from buses. Although no deductions will be made, it is a good habit to cultivate because valid exit processing will ensure that you qualify for valid transfers when the electronic concession pass is not in use.

    • Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions, for the use of the Private Education Institution Student Concession Card. SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead and TransitLink reserve the right to retain any card deemed necessary for investigation. The concession card shall be retained if it has been tampered with, misused, replaced or refunded.

    • Should your card get retained, you may call the toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check on your retained PEI Student Concession Card status after 5 working days.

    Back to Top

    Advisory Note to Primary-level Home-schooled Students

    Application:
    You will need to submit the completed application form (click HERE to download), a copy of the child's Birth Certificate, a non-returnable color passport-sized photograph of the child, copy of the parent's NRIC (both sides), and the Certification of Exemption issued by MOE via:

    • Any TransitLink Ticket Office or Concession Card Replacement Office with the required docments.
      Please note that you will not be able to collect your concession card immediately even if you submit at Concession Card Replacement Office. 

      OR
       
    • Mail in the required documents to the below address:

      Attention: Card Personalisation Centre
      Transit Link Pte Ltd
      9 Maxwell Road #03-02
      Annexe A MND Complex
      Singapore 069112 
       
    • Application will be processed within 1 to 2 weeks upon submission of all required documents

    Collection of Concession Card:
    A TransitLink officer will give you a call once your Non-MOE School Smartcard is ready for collection at TransitLink Head Office.

    Thereafter, you may proceed to any TransitLink Ticket Office or Concession Card Replacement Office to activate your concession card. Please note that a $8 payment (consist of a non-refundable $3 personalization fee and a minimum top-up of $5 travel value) is required at the point of activation.

Back to Top