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What is it?

The Workfare Transport Concession Card is a personalised card for Workfare Income Supplement (WIS) recipients below 60 years old. With this card, commuters get to enjoy 15% or more discount off adult fares.

Click HERE to view Workfare Transport Concession Scheme (WTCS) Mailer.

With the launch of Off-Peak Pass (OPP) on 5 July 2015, Workfare Transport Concession Cardholders can purchase the OPP at $80 at any TransitLink Ticket Office, MRT Stations and Ticketing Machines.

What is the Off-Peak Pass (OPP)?

 

What are the eligibility criteria for Workfare Transport Concession Card?

The concession scheme is applicable for individuals who are below 60 years old, and have received Workfare Income Supplement (WIS) payments from 1 December 2013.

WIS recipients who are 60 years old and above, or turning 60 years old in one month's time, should apply for the PAssion Silver Concession Scheme, which provides higher concessions than the Workfare Transport Concession Scheme (WTCS).

To qualify for WIS, a worker must meet the following criteria: 

a. Be a Singapore citizen;
b. Be aged 35 years and above on 31 December of the work year;
c. Earn a gross monthly income of not more than $2,000 in the month worked;
d. Earn an average gross monthly income of not more than $2,000 in the past 12 months;*
d. Work at least one month;
e. Be staying in a property with an annual value not exceeding $13,000 assessed as at 31 December of the preceding year;
f. Not owning two or more properties; and
g. If married,

i. S/he and his/her spouse together do not own two or more properties; and
ii. The assessable income of his/her spouse does not exceed $70,000.

Employees are automatically paid WIS every month** based on their monthly CPF contributions. Self-Employed Persons (SEPs) will need to declare their net trade income and make Medisave payments to receive their WIS annually. Those who qualify for WIS will be notified of their WIS payments.

*Average gross monthly income includes basic salary and extra wages such as overtime pay and bonuses.
**The amount of payout for each month of work will be computed based on your age and income earned in that month. The gross income earned in that month should not exceed $2,000.

For more information on the Workfare enhancements announced at Budget 2016, please click HERE.

NOTE:

If you are currently holding a Eligible to apply for WTCS card?
Polytechnic Student Concession Card  Yes 
 Tertiary Student Concession Card Yes 
NSF Concession Card Yes 
 Any other Concession Card not stated above No 

For more information on the WIS scheme, please visit the Workfare Portal.

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Interesting! So how do I apply for one?

To apply for the Workfare Transport Concession Card, eligible applicants can click HERE or download TransitLink Mobile Services app to complete the relevant online application form, and submit their photograph and copy of NRIC.
Download links: Apple Appstore | Google Play

Alternatively, eligible applicants may apply at any TransitLink Ticket Office with a colour passport-sized photograph taken within last 3 months against a white background and their NRIC.

Note:
Photograph must fulfil the following criteria:

  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

For applicants who were issued physical hardcopy forms and Business Reply Envelopes between April to July 2014, please note that the Business Reply Service has been terminated since April 2016. You may apply via the channels as stated above.

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How long does it take after submitting an application to receive the concession card?

Applications will take around 2 - 4 weeks processing time. Once you receive your concession card, simply head down to any TransitLink Ticket Office to activate it by making a minimum top-up of $10. Don't forget to bring your NRIC / Passport for verification purposes.

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Is the timeline for the card application and the concession validity the same for a self-employed person?

Yes, the timeline for card application and the concession validity for a self-employed person are the same as that for salaried employees. Both employees and self-employed persons are advised to apply for their concession cards as soon as they receive their WIS payout in order to enjoy Workfare Transport Concession fares early. 

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For how long can I use the Workfare Transport Concession Card?

The validity period for the Workfare Transport Concession Card is one year from when a WIS recipient receives his WIS payout, or end 4 months after his 60th birthday, whichever is earlier. If the WIS recipient drops out of the WIS scheme subsequently, his concession is still valid, as the concession validity is for one year from when he last received a WIS payment. He can still use the concession card and enjoy concessionary fares until the validity period of his WTCS card expires.

Beyond the one-year concession period, the card’s concession validity will expire if the recipient does not receive any more WIS payments. The commuter will be charged the adult fares if he continues to use his WTCS card on public transport.

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Can I continue to enjoy travel concessions if I am no longer on the WIS scheme?

The concession tenure granted is for at least 12 months upon the WIS payout. Renewals of the transport concessions will be dependent on whether the cardholdeers subsequently receives any WIS payment before reaching age of 60, after which will be eligible for the Senior Citizen Concession Scheme.

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Can I continue to use the Workfare Transport Concession Card after the concession validity is over?

After the expiry of the concession validity, the Workfare Transport Concession Card can be used but the cardholder will pay adult fares for travelling on the bus and train network. Cardholders are advised to keep their card even after the concession validity has expired as they may re-qualify for WTCS subsequently.

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Will the validity date of the concession card be updated and extended whenever I receive my subsequent WIS payout?

Renewal of the concessions will depend on whether the cardholder has received any subsequent WIS payments before the concession validity period expires. The validity of their concession cards will be automatically extended whenever the cardholder taps his card at any General Ticketing Machine (GTM), Add Value Machine (AVM+) or Top-Up Machine, and will be reset to commence from the last WIS payment date.

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What is Interim Financial Assistance and how can it be claimed?

An Interim Financial Assistance (IFA) of $30 was provided to eligible WIS recipients to help defray the transport costs between April to July 2014, and could be claimed at any TransitLink Ticket Office or Add Value Machine (AVM+) with the notification letter and their existing travel card, or Workfare Transport Concession Card.

*Please note that redemption of IFA has ended on 31 December 2014.

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What types of travel passes can I purchase?

From 5 July 2015, Workfare Transport Concession Cardholders can purchase the Off-Peak Pass (OPP) or the Hybrid Monthly Concession Pass at any TransitLink Ticket Office, MRT Stations and Ticketing Machines.

Only ONE concession pass can be encoded in an individual Workfare Transport Concession Card at any one time. Concession pass is valid for one month, which is similar to all other passes.

Concession Pass Benefit Price
Hybrid Concession Pass (HCP) Unlimited rides on basic bus services and trains $120
Off-Peak Pass (OPP) Unlimited rides on basic bus services and trains during off-peak periods (start of service to 6:29am, between 9:01am and 4:59pm, and from 7:31pm till end of service on weekdays, and all-day on weekends and public holidays^) $80

^ PH in-lieu inclusive.

Kindly note that activation of either concession passes can be made up to 7 days in advance from your travel start date. Travel pass is valid for one month, which is similar to all other passes.

*Basic bus services include trunk and feeder services.
-Express, Fast Forward and premium bus services like Chinatown Direct, Premium, Nite Owl, NightRider and City Direct are NOT included.
-Monthly Concession Passes are applicable for Parks 408.

For more information on basic and premium bus services, click on the respective bus operators below.
SBS Transit | SMRT | Tower Transit | Go-Ahead

*Please note that concession cards have to be activated and valid before the purchase of concession passes.

*Please note that your concession card can only consist of ONE valid Monthly Concession Pass (MCP) at any one time. MCPs cannot be overlapped in dates.

*Please be informed that unused concession pass is non-refundable.

*Concession cardholders who do not require the concession passes will still continue to enjoy concessionary fares on their existing concession card (provided concession eligibility is still valid).

*Adult fares will be deducted from the WTCS card if the WTCS concession is not valid.
For more information on the enhanced concession schemes, please click here to view the brochure.

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What is the Off-Peak Pass (OPP)?

Priced at $80, this is a new travel pass that allows unlimited travel on basic (trunk and feeder) bus and rail services within the period of validity of the pass purchased during off-peak periods. The timings during which the Off-Peak Pass can be used are: from the start of service to 6:29am, between 9:01am and 4:59pm, and from 7:31pm till end of service on weekdays, and all-day on weekends and public holidays (PH in-lieu inclusive).

*Transfer rules apply. Click HERE for more information.

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Can I still use the OPP if I start my trip during the off-peak period, and then transfer to a bus/train during the peak period?

The Off-Peak Pass will apply for the entire journey that starts during off-peak periods, inclusive of transfers made during peak periods as part of that journey. 

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What if I want to top up the card?

All you have to do is visit any TransitLink Ticket Office to top up your card. The minimum amount that you can top up is $10 and the maximum amount being $500.

You may also use the AVM+ or GTM in MRT stations and bus interchanges to top up your concession card by cash or NETS. The AVM+ only accepts transactions via NETS.

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Oh no, I've lost my card! What should I do?

Not to worry! Simply call 1800-CALL ONE (1800-2255663) which operates daily from 8am to 6pm (excluding public holidays) and provide your NRIC number or concession card number along with your contact number. If you are calling after operating hours, just leave a voice mail.

And for security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. So we sincerely advise card holders to search thoroughly for the card before making the loss report.

Should there be any misuse before the card is cancelled, TransitLink will not be liable. Any remaining value will be refunded to you in cash after 10 days.

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I think my card is spoilt. What should I do?

If your card is faulty, you may approach any TransitLink Ticket Office to obtain a Temporary Card when you present the technically faulty card to the staff. The Temporary Card is encoded with $5.00 in travel value to help you make your way to the TransitLink Concession Card Replacement Office for an immediate replacement. Do take note that the Temporary Card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary Card must be returned.

You can click here to read the terms and conditions of use of the Temporary Card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

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What if I need to get my card replaced?

There are 2 ways to get your card replaced.

If you are heading down to the Concession Card Replacement Office to apply for a replacement, kindly bring along:

  • Original NRIC/Passport for Singapore citizens; or
  • Original NRIC/Re-entry Permit for Singapore Permanent Residents
  • One colour passport-sized photograph that was taken within the last 3 months against a white background.

Note:
Photograph must fulfil the following criteria:

  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

If you would like someone else to help you apply for a replacement, then they will have to present their own original NRIC / Passport in addition to the above-mentioned items. 

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How much will it cost to replace my card?

The charges for replacement of a lost, damaged or defective Workfare Transport Concession Card are:

Replacement Costs Lost Card Damaged Card Defective Card
Administrative Fee $10 Waived Free Replacement
Card Cost $5 $5
Personalization Fee $3 $3
Total $18 $8 $0

The above fees are subject to changes

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers the handling and operating costs.

Do note that you will have to top-up a minimum $10 travel value to activate the card.

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What if I would like to get a refund on my card?

If you would like to obtain a refund of any remaining travel value on the card, simply return the concession card to any TransitLink Ticket Office where it will be retained. Remember to bring along your original NRIC/Passport to receive the refund. If you would like a proxy to help receive the refund of the card, then they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

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