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What is it?

The current Standard Ticket scheme, which has been progressively implemented since November 2012 is in operational island-wide. The full cut-over to the current Standard Ticket took place on 1 March 2013. 

The current Standard Ticket is being introduced as part of GTM enhancements. Trips bought on the Standard Ticket are valid for use on the date of ticket purchase and on the MRT/LRT.

More information about the Standard Ticket scheme is available through posters and brochures at MRT/LRT stations and on our website.

 

GENERAL

GENERAL

Why is the current Standard Ticket Scheme required?

As the previous batch of General Ticketing Machines (GTMs) were due to be upgraded, it was a good time to improve the features of the GTMs and the Standard Ticket that the machine dispenses.

All GTMs have been upgraded since May 2013.

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What are the features/benefits of the upgraded GTM? How is it different from the previous ticketing machine?

The upgraded GTMs have larger screens to make it easier for passengers, especially senior citizens, to read them. In addition, passengers can opt to select their destination by 'Station Name' on top of the current 'Rail Map' option. With the new zoom function, passengers can choose to have a closer view of the names of the stations when using the 'Rail Map' option.

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Can the NETS FlashPay card be top-up at the upgraded GTM?

Both the EZ-Link CEPAS and NETS FlashPay can be top-up at upgraded GTMs.

Aside from the GTMs, EZ-Link card holders can top up their card at the Add Value Machines (AVM+), TransitLink Ticket Office, Passenger Service Centre, DBS and POSB ATMs. EZ-Link adult card holders can also top-up their card at OCBC ATMs.

For NETS FlashPay card holders, they will be able to top up their card at the upgraded GTMs. This is in addition to existing top-up facilities at Add Value Machines (AVM+), iNETS kiosk, TransitLink Ticket Office, Passenger Service Centre, DBS, UOB and OCBC ATMs.

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STANDARD TICKET SCHEME

What are the features/benefits of the current Standard Ticket? How is it different from the previous ticket?

With the current Standard Ticket, a lower deposit of 10 cents is required instead of the previous $1. As the Standard Ticket can be used up to six times within 30 days from the date of purchase, the deposit of 10 cents will be automatically returned through an off-set against the passenger's fare on the third trip to encourage passengers to reuse the ticket. As a further incentive and to minimize wastage of the standard tickets, a discount of 10 cents will be given for the sixth trip. 

In addition, passengers using the Standard Ticket can choose to buy a 'Return Trip' on top of a 'Single Trip'. A maximum of two trips can be bought on the card at a time. Trips bought on the Standard Ticket are valid for use on the date of ticket purchase and on the MRT/LRT. 

Example of how the Standard Ticket scheme works:

1st trip If the fare for the first trip is $1, the passenger will need to pay $1.10. This comprises the $1 travel fare and the 10 cents deposit.
2nd trip Passenger pays amount as per the travel fare for the second trip.
3rd trip If the fare is $1, the passenger will only pay 90 cents as the deposit of 10 cents will be automatically returned through an off-set against passenger's fare on their third trip.
4th trip Passenger pays amount as per the travel fare for the fourth trip.
5th trip Passenger pays amount as per the travel fare for the fifth trip.
6th trip If the fare for the sixth trip is $1, the passenger will only need to pay 90 cents due to the 10 cents discount given for the sixth trip.

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Where can I purchase the Standard Ticket?

The ticket can be purchased at any upgraded General Ticketing Machine at MRT/LRT stations.

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Why are ticket users charged 10 cents for the current Standard Ticket? The deposit for the previous Standard Ticket is $1?

The current Standard Ticket has a lower deposit of 10 cents instead of the previous $1.00.

The 10 cents is not a charge but a lower deposit compared to the previous $1.00, which will be refunded on the third trip.

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Why not offer a Standard Ticket usage that can be used multiple times like the stored value card?

There are several options when it comes to paying for public transport and commuters can pick the option that best suits their needs. For travel on trains, commuters can choose to purchase Standard Tickets for their MRT or LRT rides, or purchase a stored value transit card and if they are tourists, to purchase the Singapore Tourist Pass.

The Standard Ticket provides the flexibility of paying only for a single trip or return trip. The majority of Standard Ticket users are tourists in Singapore for about a week and who may not have the Singapore Tourist Pass or may not be keen to purchase a stored value transit card because they are likely to make limited public transport trips.

Based on a survey conducted in August 2010, about 5,040 Standard Ticket users were surveyed. These comprised of tourists (56%), Singaporeans/ permanent residents (32%) and work permit holders (12%). Based on anecdotal evidence, most Singaporeans/ permanent residents and work permit holders have a stored value card and buy a Standard Ticket on occasions when they forget to bring their card; or travel on rail occasionally and thus prefer to use a Standard Ticket.

For commuters who need to travel regularly, they are encouraged to shift from using cash payment to using a stored value card to enjoy the full benefits of Distance Fares.

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How many trips can the ticket holder buy at any one time?

The ticket holder can pay for up to two trips i.e. single or return trip at any one time at any upgraded GTM.

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Must return trips be made on the same day as well? If it’s not used, will there be a refund? Where and how are refunds processed?

The return trips must be made on the same day. If it’s not used, users are reminded to refund any unused trip within 3 days from the date of purchase at the Passenger Service Centre in any MRT station.

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Why can’t the GTM allow the purchase of 6 trips in advance?

The Standard Ticket is designed for single trip or return trip travel purposes. For commuters who need to travel regularly, they are encouraged to shift from using cash payment to using a stored value card to enjoy the full benefits of Distance Fares.

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Can users buy two trips of different fare values? If not, why?

The return trip is to provide convenience for commuters who plan to travel back to the same origin station. However, commuters who purchased the return trip but decide not to return to the origin station, can still do so by making a fare upgrade at the Passenger Service Centre if the fare paid is lesser than value of the return trip (i.e. to top-up the fare difference before exiting the station).

In the case that the fare paid is more than the value of the return trip, there will be no refund of the price difference.

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What is the validity of the trip?

A trip is valid for use on the date of purchase or when additional trips are added during the MRT and LRT’s operating hours.

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Is this applicable to the second and subsequent trips? Must the second trip be made on the date of purchase?

Yes. Each trip is valid for use on the date of purchase for that particular trip during the MRT/LRT operating hours.

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What is the validity of the ticket? How many times can I travel using the Standard Ticket?

The ticket can be used for up to 6 trips within 30 days from date of purchase.

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Why is it that the ticket holders can only use the ticket on the day of purchase? Why can’t ticket holders buy the ticket earlier and use another day within 30 days from day of purchase?

The Standard Ticket is designed for single trip or return trip travel purposes. For commuters who need to travel regularly, they are encouraged to shift from using cash payment to using a stored value card to enjoy the full benefits of Distance Fares.

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Why do card holders only have 30 days from day of purchase to re-use the ticket? Why can't it be longer?

The Standard Ticket is not designed for durability and they do not last a long time. Moreover, there would be some inconvenience to commuters when their Standard Ticket is changed.

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Will the Standard Tickets be kept back by the fare gates or can users keep it as a souvenir after their trip(s)?

Users can keep the Standard Ticket as a souvenir after their trip(s).Users are reminded to refund any unused trip within 3 days from the date of purchase at the Passenger Service Centre in any MRT station.

The Standard Ticket can be used for up to 6 trips within 30 days from the date of purchase.

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Can the Standard Ticket be used on buses?

The Standard Ticket is valid for use only on the MRT/LRT.

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What is the cost of the Standard Ticket? Does the Public Transport Operators profit from the 10 cents that are not refunded on the third trip?

The cost of the Standard Ticket and operating the scheme is more than 10 cents. Therefore, the Public Transport Operators do not gain from the 10 cents if they are not refunded on the third trip.

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A ticket holder buys a return trip between Orchard to Queenstown MRT stations. He then takes a taxi from Queenstown to Woodlands, before taking the train from Woodlands back to Orchard on the same day. Will he be able to exit the station at Orchard?

Yes, he will be able to exit at Orchard station provided the trip fare is sufficient to cover the journey. Otherwise, he will be required to approach the Passenger Service Centre to top-up the fare difference before exiting.

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Can a return trip be purchased using the same ticket?

Yes, you can pay for single/return trip at any General Ticketing Machine located in all MRT/LRT stations.

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If a trip is purchased today, can it be used tomorrow?

A trip is valid for use on the date of purchase during the MRT/LRT operating hours.

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REFUND-RELATED QUESTIONS

Why do card users only get a refund of 10 cents only on the 3rd trip? Why not after the 1st trip or a cash refund?

The Standard Ticket is designed for refund to be given on the travel fare on the third trip for users to fully optimize the usage of the ticket. Users are encouraged to reuse the ticket for greater convenience.

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What happens if a ticket holder who buys a return trip (Orchard MRT to Serangoon MRT station and vice versa), but then decides to take a bus/taxi back on the return trip. Can they get a refund of the unused amount?

Yes, they can approach the Passenger Service Centre to get a refund on the unused amount within 3 days from date of purchase.

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Can the unused trips be refunded? What will happen if I do not use up the trip?

The unused trip(s) can be refunded within 3 days from the date of purchase at the Passenger Service Centre in any MRT station.

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Why only allow 3 days to get a refund for unused trips? Why can't it be longer?

The Standard Ticket is only valid for one day. Thus, commuters have sufficient time to get a refund with 3 days grace period as in the current practice.

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At which trip will the deposit be refunded?

The 10 cents deposit will be refunded on the travel fare on the third trip.

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At which trip will a discount be given?

A 10 cents discount on the travel fare will be given on the sixth trip.

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If card holders lose the Standard Ticket, and have just added a new trip to their ticket or if their ticket is stolen, can they get their money back?

As Standard Tickets are not personalised, the travel value of the stolen or lost ticket will not be refunded.

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