Travel Information

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Using Bus Services

What are the main bus services of Singapore?

The main bus operators in Singapore are SBS Transit LtdSMRT Buses Ltd, Tower Transit and Go-Ahead.

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What are Distance Fares?

From 3 July 2010, all commuters will be charged a fare according to the total distance travelled, on the bus, MRT and LRT.

With the introduction of Distance Fares, your fares are now calculated on a journey basis, bringing about a more integrated fare structure that will allow you to make transfers without having to pay a boarding charge for every transfer that makes up your journey.

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What if I am paying for my journey by cash?

If you would like to pay by cash, you may check for the correct fare on the fare chart at the information poster at the bus stop before boarding the bus. Do place the exact fare into the farebox as no change will be given.

Upon paying for your fare by cash, a bus ticket will be dispensed from the ticket dispenser for you. Please do hold on to your ticket till the end of your bus ride as you would require it as proof of fare payment if a ticket inspector were to board the bus.

Alternatively, if you would like a cheaper, convenient and cashless way to pay for your bus fares, do consider getting a stored value card. If you would like to find out more, simply click here.

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How do I use my stored value card on buses correctly?

Please do not place your stored value card on top of another stored value card inside your wallet or any personal carrier. Only the intended card to be used for travel should be tapped at the bus to avoid problems and/or retention of your card, so use each card separately.

To properly use the card, just take the card in hand and simply tap it on the card reader when you board or alight from the bus. You will hear a beep with the display showing ''Entry OK'' when boarding the bus and another beep with the display showing the fare deducted upon alighting.

Should you be prompted with an error message "Go to TSO", please approach TransitLink Ticket Offices for assistance.

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What if there is an equipment breakdown? What should I do?

Simply click here for a helpful chart that will show you what you can do in the event of a vehicle breakdown or an equipment malfunction.

Scenario Stored value card passenger Cash passenger
Breakdown of 2 entry card readers Please pay by cash at stored value rate, rounded down to the nearest 10 cents. No ticket will be issued.

If a transfer is applicable, please take the next bus and file a claim at TransitLink website, TransitLink Hotline 1800-CALL ONE (1800-2255 663) or TransitLink Ticket Office within five working days.

NA

Breakdown of 2 exit card readers Commuters will still be able to tap their stored value cards at the Entry card reader for entry and exit. The correct fare will be deducted from the commuter''s stored value card as per normal.

NA

Bus breakdown but the stored value card system is serviceable The current trip will be free if you follow the instructions to claim back the initial amount deducted:
  1. Wait for the bus driver to switch the readers to the Breakdown mode.

  2. Tap and hold your stored value card for a few seconds on the reader that is closer to the bus driver. This will credit back the initial amount deducted.

  3. Collect a complimentary ticket from the bus driver. Ticket is valid for one month from date of issue and can be used for another trip.

  4. Take another bus. You will need to tap your stored value card upon boarding this bus and tap when alighting.

*Not applicable for Bus Concession Pass and EZ-Link Season Pass holders on basic fare buses*

Collect the complimentary ticket from the bus driver and alight. Ticket is valid for one month and can be used for another trip.

When boarding the next bus, show the bus ticket to the bus driver and inform him that you were from a breakdown bus.

All stored value card devices fail but the bus is serviceable In the case when the principal on-bus device* becomes faulty, the Bus Entry and Exit Processors will cease to function. The bus driver will still complete the journey if there are passengers on board. This helps commuters save time, as they do not have to transfer to another bus.

Commuters who have not boarded the bus and wish to use stored value cards for payment may wait for the next bus.

Commuters may still board the bus by paying cash at stored value rate, rounded down to the nearest 10 cents. No ticket will be issued. If applicable for valid transfer, affected commuters may file a claim at TransitLink website, TransitLink Hotline 1800-CALL ONE (1800-2255 663) or TransitLink Ticket Office within five working days.

When the principal on-bus device is faulty, the bus driver will not be able to issue receipts for cash fare or complimentary bus vouchers on the spot.

In principle, bus commuters should not pay higher fares when bus equipment fails. Affected commuters who are already on board and could not tap card on the exit card reader upon alighting due to principal on-bus device failure may file a claim at TransitLink website, TransitLink Hotline 1800-CALL ONE (1800-2255 663) or TransitLink Ticket Office within five working days.

Pay cash at stored value rate, rounded down to the nearest 10 cents. No ticket will be issued.
Both bus and stored value devices break down Alight without tapping on the exit reader.

The bus driver will escort you to the next bus of the same service.

File a claim at TransitLink website, TransitLink Hotline 1800-CALL ONE (1800-2255 663) or TransitLink Ticket Office within five working days.

The bus driver will escort you to the next bus of the same service.

Follow the bus driver’s instructions. When boarding the next bus, show the bus ticket to the bus driver and inform him that you were from the breakdown bus.

Buses involved in incidents / accidents (where bus is still serviceable) Please remain on board unless otherwise informed by the bus driver.

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