FREE ez-link card REPLACEMENT EXERCISE
(9 January 2009 - 30 September 2009)

Members of public will be able to exchange their Adult ez-link cards for new cards that are CEPAS-compliant in a free one-for-one card replacement exercise starting from 9 January 2009 to 30 September 2009. After September 2009, the old ez-link cards cannot be used for travel on public transit. However, cardholders may still get a refund on any remaining value in their old cards up to 12 years from the date the card is first encoded for use.

At the point of card exchange, any remaining value in their card will be transferred to the new card. Cardholders whose current ez-link card has a value of less than -$3.00 should top-up their cards before exchange. Please note that any ez-link card that has been exchanged, or refunded, will be retained.

Cardholders with auto top-up facility please note:

At the Ticket Office, your current card will be retained and the auto top-up facility on the card will be discontinued. The balance on your old card will be transferred to your new card or to your designated bank account, subject to the terms and conditions of the card. Cardholders who wish to continue using the auto top-up facility are advised to exchange their current card when these facilities for the new card are available.

Auto Top-Up facilities for new adult ez-link card:

By Credit Card (available from 16 April 09)
Apply on the EZ-Link website at www.ezlink.com.sg. The existing auto credit card top-up convenience fee will be levied on each successful top-up. For more information, please visit the EZ-Link website at www.ezlink.com.sg or call 6496 8300.

By GIRO (available from 27 August 09)
Application details will be announced later at www.ezlink.com.sg.


ADULT EZ-LINK CARD


The Adult ez-link card is a contactless stored value smartcard, which can be used on buses, the MRT and LRT.

It can be bought from any TransitLink Ticket Office at $15 (consisting of non-refundable $5 Card Cost and a travel value of $10).

The validity date of the Adult ez-link card is 5 years from the date of the sale of the Adult ez-link card. The expiry date of the card can be checked at any Add Value Machine (AVM) and General Ticketing Machine (GTM).

You have up to 12 years from the date the card is encoded to obtain a refund of the remaining stored value.

               

cepas

 

ADD VALUE SERVICE

Just visit any TransitLink Ticket Office to top-up the ez-link card with a minimum stored value of $10. The maximum stored value allowed is $500.

The Add Value Machines (AVMs) and General Ticketing Machines (GTMs) in MRT stations and bus interchanges also allow top-up of ez-link cards via cash or NETS (Please use exact amount when paying via cash as the GTM does not issue change. The AVM does not accept cash.).

REFUND OF THE EZ-LINK CARD

Customers can return the ez-link card to obtain refund of any remaining travel value in the card. The card will be retained by the Ticket Office.

TECHNICALLY FAULTY CARD

Commuters may check their ez-link card at any TransitLink Ticket Office. An ez-link card found to be technically faulty may be replaced with a new card within five years from date of issue, so long as the cards have not been tampered with, or intentionally damaged or due to failure to take proper care of the cards as assessed by TransitLink at any TransitLink Ticket Office or Card Replacement Office.


Important Notice on Adult Anonymous Ez-Link Cards