Advisory Note to Primary 1 Students and their Parents

Child ez-link card issued or replaced before 1 April 2006
- For pre-schoolers above 0.9m and below 8 years old.
- Valid for use till 31 March of the year the cardholder turns 8 years old.

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For Conditions of Use, please click here.

Child ez-link card issued or replaced from 1 April 2006
- For pre-schoolers above 0.9m, below 7 years old and not in Primary School.
- Valid for use till 30 April of the year the cardholder turns 7 years old.

• The concession card must be carried as proof of eligibility when traveling on the MRT/LRT/bus in order to enjoy travel concession.
  
  
• If you are a concession card holder and intend to pay cash, please let the bus driver know. Then tap your ez-link card at the reader for verification of the card’s validity before you drop your cash into the farebox.
  
  
• Concession cards are not transferable, so please use the concession card that belongs to you.
  
  
• Please do not place your Child ez-link card on top of another ez-link card inside your wallet or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately.
  
  
• Although a flat rate is deducted from the Child ez-link card, tapping it against the exit reader will enable the system to register the time of exit from the bus or train station to allow a rebate to be given when a valid transfer is made within 45 minutes.

Child ez-link card issued before 1 April 2006 will expire on 31 March of the year the cardholder turns 8 years old.

Child ez-link card issued from 1 April 2006 will expire on 30 April of the year the cardholder turns 7 years old.

If the child is not going to Primary school in the year he/she turns 7 years old, please call TransitLink Hotline 1800-2255 663 for assistance at least 3 months before the concession expiry date.

Cardholders may check ez-link card expiry at any TransitLink Ticket Office, Add Value Machine (AVM) or General Ticketing Machine (GTM).

The cost of the Child ez-link card is $6 (including $1 travel deposit and minimum stored value of $5).

Top-up is in multiples of $5.

For security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

To get an immediate replacement of lost/damaged Child ez-link card, parents can proceed to any Ticket Office to purchase another card. An administrative fee of $10 is payable for each replacement in addition to the card deposit and travel value. Electronically faulty cards will be replaced free.

Child ez-link card replaced before 1 April 2006 will expire on 31 March of the year the cardholder turns 8 years old.

Child ez-link card replaced from 1 April 2006 will expire on 30 April of the year the cardholder turns 7 years old.

A valid Child ez-link card can be returned to TransitLink Ticket Office for a refund of any remaining deposit and travel value. However, a $10 administrative fee would be payable in addition to the card deposit and minimum travel value if a Child ez-link card is purchased subsequently.

After the Child ez-link card has expired, it cannot be used or refunded immediately. Instead, a receipt will be issued by the Ticket Office and the refund (if any) can be collected 5 working days later at any Ticket Office.

Click here to download the form for "Refund of Child ez-link card". Completed forms may be submitted to the Ticket Office together with the Child ez-link card. If the child is a non-Singapore Citizen or non-Singapore Permanent Resident, the Birth Certificate or Passport (photocopy or original is accepted) must be produced when refunding the Child ez-link card.

Return of the Old Child ez-link card to TransitLink

Parents are advised once your child receives the new Primary School Smartcard from the school, the old Child ez-link card have to be returned to TransitLink. You may return the ez-link card to any TransitLink Ticket Office or Concession Card Replacement Office so as to obtain refund of any remaining travel value and deposit in the card. The card will be retained by the Ticket Office/Concession Card Replacement Office.

Card holder is required to produce his/her NRIC / Birth Certificate for the refund. Refund of the card by a proxy is allowed if the proxy presents his/her own original NRIC / Passport in addition to the above-mentioned items.

• The Child ez-link card is not transferable.

• It must be carried at all times as proof of eligibility when travelling.

• It must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT and TransitLink.

• Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the prevailing Terms & Conditions, for the use of the Child ez-link card.

• SBS Transit, SMRT, SLRT and TransitLink reserve the right to retain any card deemed necessary for investigation.

• Cardholders may call toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained Child ez-link card status after 5 working days.