All full-time National Servicemen.

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For Conditions of Use, please click here.

The NSF ez-link card is optional for full-time National Servicemen in Singapore Armed Forces (SAF), Singapore Civil Defence Force (SCDF) or Singapore Police Force (SPF). Application is made at your respective camps.

To start using your NSF ez-link card, please proceed to any TransitLink Ticket Office to activate the card by paying the refundable travel deposit ($3) and topping up a minimum travel value ($10).

You can purchase a Bus Concession Pass (BCP), a Train Concession Pass (TCP) or a Hybrid Concession Pass (HCP) from any TransitLink Ticket Office or Add Value Machine to enjoy travel concession. The BCP/TCP/HCP can be purchased 7 days in advance. Please indicate your preferred effective date and the type of concession pass clearly when making the purchase at the Ticket Office.

* Only one of the three concession passes (BCP/TCP/HCP) can be encoded into the NSF ez-link card at any one time. If you have purchased a BCP or a TCP, you have to wait till 7 days before the expiry of the existing concession pass before a HCP can be purchased.

Adult fares will be deducted from the NSF ez-link card if it is

• not encoded with an BCP/HCP when used on buses
• encoded with an BCP/HCP but used on Express, Night, Sentosa and CSS services
• not encoded with an TCP/HCP when used on the MRT and LRT
• encoded with an TCP/HCP but used for the fifth MRT/LRT ride onwards

The ez-link card can also be topped-up with a minimum travel value for use on the buses and trains should you decide not to purchase a concession pass. Normal adult fares will be deducted.

Just visit any TransitLink Ticket Office or SMRT Passenger Service Centre to top-up the ez-link card with a minimum stored value of $10. The maximum stored value allowed in a card is $100.

The Add Value Machines (AVMs) and General Ticketing Machines (GTMs) in MRT stations also allow top-up of ez-link cards via cash or NETS. (Please use exact amount when paying via cash as the GTM does not issue change. The AVM does not accept cash.).

When alighting from buses, NSF who have bought a BCP/HCP should still tap the ez-link card against the entry and exit card readers when boarding and alighting from buses. Although no deductions will be made, it is a good habit to cultivate because valid exit processing will ensure that a transfer rebate is given for valid transfers when the electronic concession pass is not in use.

To report loss, card holders can call 1800-CALL ONE (1800-2255 663) and provide their NRIC number or ez-link card number and contact number (leave a voice mail if calling after operating hours). The lost card will be invalidated within 48 hours from the time of the report.

For security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

Please take note that the invalidation is only for transit use of the card. The concession card holder is responsible for informing The National Library Board (NLB) of the lost concession card. Please call NLB’s helpdesk at 6332 3255.

Lost Cards

There are two options for replacement of lost card.

1. Immediate application can be made at the Concession Card Replacement Offices.

2. You may also obtain a replacement card by mailing your application to us. Click here for more information on the mail-in replacement service.

The charges for replacement of a lost, damaged or defective NSF ez-link card are:

Replacement Costs	Lost Card	Damaged Card	Defective Card
Administrative Fee	$10	Not Applicable	Not Applicable
Card Cost	$5	$5	Not Applicable
Personalization Fee	$3	$3	Not Applicable
Total	$18	$8	$0

The above fees are subject to changes

The card holders have to pay $3 travel deposit and minimum $10 travel value upon activation of card.

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

Technically Faulty Cards

For technically faulty cards, you may approach any Ticket Offices to obtain a Temporary card when you present the technically faulty card to the staff.

The Temporary card is encoded with $3.00 in travel value to help you make your way to TransitLink Concession Card Replacement Office for an immediate replacement. The Temporary card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary card must be returned and any remaining value will be refunded to you.

Please read the terms and condition of use of the Temporary card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

After concession eligibility has expired, the card cannot be replaced. Commuters may purchase an Adult ez-link card for their daily usage.

What to bring along to the Concession Card Replacement Office for a Replacement

Please bring the following identification when applying for a replacement:

• Original SAF/SCDF/SPF Identity card

• One recent passport-sized photograph and

• NSF ez-link card (if applicable)

Application for replacement by a proxy is allowed. The proxy must produce his/her own original NRIC / Passport in addition to the applicant's documents.

Refund of the NSF ez-link card is not allowed while the concession eligibility is in effect.

After concession eligibility has expired (eligibility period is determined by the respective camps), the card can be used for a further 16 months (you can check expiry date at any AVM or GTM). Adult fares will be deducted during this grace period and concession passes cannot be purchased.

Customers can return the ez-link card to any TransitLink Ticket Office so as to obtain refund of any remaining travel value and deposit in the card. The card will be retained by the Ticket Office. Card Holder is required to produce his/her NRIC for the refund. Refund of the card by a proxy is allowed if the proxy presents his/her own original NRIC / Passport in addition to the above-mentioned items.

You may request for an immediate refund (if any) at any TransitLink Ticket Office during the 16 months grace period.

After the 16 months period, the card will expire and cannot be used nor refunded immediately. Commuters may file a deferred refund at any TransitLink Ticket Office and a receipt will be issued. Any refund can be collected 5 working days later at any Ticket Office.

• The NSF ez-link card is not transferable.

• It must be carried at all times as proof of eligibility when travelling.

• It must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT and TransitLink.

• Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions, for the use of the NSF ez-link card.

• SBS Transit, SMRT, SLRT and TransitLink reserve the right to retain any card deemed necessary for investigation.

• The ez-link card shall be retained if it has been tampered with, misused, replaced or refunded.

• Cardholders may call toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained NSF ez-link card status after 5 working days.

If there should be areas not covered in the above, please contact us at the following numbers in accordance with the specific subject matter of concern so that we may better serve you: