ELIGIBILITY

Senior citizens aged 60 years and above who are Singaporean citizens or permanent residents.

For Conditions of Use, please click here.

Application Forms for the Senior Citizen Concession card can be picked up at any TransitLink Ticket Offices or click here to download the application form.

Please remember to attach a photocopy of your NRIC (front and reverse) and a colour passport sized photograph to the application form.

Your Senior Citizen Concession card will be mailed to you together with further instructions for use.

To activate and start using your Senior Citizen Concession card, please proceed to any TransitLink Ticket Office and pay the Personalisation Fee and top-up with travel value.

Please bring along your NRIC for verification (proxy needs to produce his/her NRIC too if activating card on your behalf).

Senior citizens can enjoy concession fares during the concession hours. Please click here for more information

Just visit any TransitLink Ticket Office to top-up the concession card with a minimum stored value of $10. The maximum stored value allowed is $500.

The Add Value Machines (AVMs) and General Ticketing Machines (GTMs) in MRT stations and bus interchanges also allow top-up of concession cards via cash or NETS (Please use exact amount when paying via cash as the GTM does not issue change. The AVM does not accept cash.).

• The concession card must be carried as proof of eligibility when traveling on the MRT/LRT/bus in order to enjoy travel concession.
  
  
• If you forget to bring your concession card or if your concession card has expired, please pay adult cash fare or use a valid Adult ez-link card.
  
  
• If you are a concession card holder and intend to pay cash, please let the bus driver know. Then tap your concession card at the reader for verification of the card’s validity before you drop your cash into the farebox.
  
  
• Concession cards are not transferable, so please use the concession card that belongs to you.
  
  
• Please do not place your Senior Citizen Concession card on top of another ez-link card inside your wallet, bag or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately. Newly issued cards are to be topped up before being used to pay fares.
  
  
• Although senior citizens need only to pay a flat fee during the off-peak period, they should still tap the concession card against the entry and exit card readers when boarding and alighting from buses. It is a good habit to cultivate because exit processing will ensure that a transfer rebate is given for valid transfers.

To report loss, card holders can call 1800-CALL ONE (1800-2255 663) and provide their NRIC number or concession card number and contact number (leave a voice mail if calling after operating hours). The lost card will be invalidated within 48 hours from the time of the report.

For security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

Please take note that the invalidation is only for transit use of the card. The concession card holder is responsible for informing The National Library Board (NLB) of the lost concession card. Please call NLB’s helpdesk at 6332 3255.

Lost Cards

There are two options for replacement of lost card.

1. Immediate application can be made at the Concession Card Replacement Offices.

2. You may also obtain a replacement card by mailing your application to us. Click here for more information on the mail-in replacement service.

The charges for replacement of a lost, damaged or defective Senior Citizen Concession card are:

Replacement Costs	Lost Card	Damaged Card	Defective Card
Administrative Fee	$5	Not Applicable	Not Applicable
Card Cost	$5	$5	Not Applicable
Personalization Fee	$3	$3	Not Applicable
Total	$13	$8	$0

The above fees are subject to changes

The card holders have to pay a minimum $10 travel value upon activation of card.

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

Technically Faulty Cards

For technically faulty cards, you may approach any Ticket Offices to obtain a Temporary card when you must present the technically faulty card to the staff.

The Temporary card is encoded with $3.00 in travel value to help you make your way to TransitLink Concession Card Replacement Office for an immediate replacement. The Temporary card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making the new concession card, the Temporary card must be returned and any remaining value will be refunded to you.

Please read the terms and condition of use of the Temporary card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

What to bring along to the Concession Card Replacement Office for a Replacement

Please bring the following identification when applying for a replacement:

• Original NRIC/Passport for Singapore citizens; or
• Original NRIC/Re-entry Permit for Singapore Permanent Residents; and
• Senior Citizen Concession card (if applicable).
• One recent passport-sized colour photo.

Application for replacement by a proxy is allowed. The proxy must produce his/her own original NRIC / Passport in addition to the applicant's documents.

The Senior Citizen Concession card can be returned to any TransitLink Ticket Office so as to obtain refund of any remaining travel value in the card. The card holder's NRIC / Passport must be presented. The card will be retained by the Ticket Office.

Proxy may return the card on the card holder's behalf. He/She must produce his/her own original NRIC / Passport and the card holder's NRIC / Passport. Subsequent application of a Senior Citizen Concession card will be treated as a replacement and subject to replacement charges.

Card holders may check their concession card validity at any AVM or GTM.

• The Senior Citizen Concession card card is not transferable.
• It must be carried at all times as proof of eligibility when travelling.
• It must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT and TransitLink.
• Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions of the use of the Senior Citizen Concession card.
• SBS Transit, SMRT, SLRT and TransitLink reserve the right to retain any card deemed necessary for investigation.
• The concession card shall be retained if it has been tampered with, misused, replaced or refunded.

• Cardholders may call toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained Senior Citizen Concession card status after 5 working days.

If you have further queries, please contact us in accordance with the specific subject matter of concern so that we may better serve you: