Notice to Secondary One students attending MOE Schools in 2008

NOTICE ON CONCESSION EXTENSION In order to continue enjoying travel concession, the following group of students must proceed to any Add Value Machine (AVM), General Ticketing Machine (GTM), TransitLink Ticket Office or Passenger Service Centre to extend their concession eligibility. Extension of travel concession for Secondary 4 (integrated programme) students Extension of travel concession for Secondary 4 or 5 students Extension of travel concession for Primary 6 (repeat) students Students who have extended their concession card may check the expiry date of their concession eligibility through the AVM or GTM. When using the GTM, please select the option "Check Card" to view the expiry date.

Advisory Note to Primary and Secondary Students

CEPAS-COMPLIANT SCHOOL SMARTCARDS

ELIGIBILITY

All students below 21 years of age attending government or government-aided schools and pursuing full-time courses, are eligible for the School Smartcard.

For Conditions of Use, please click here.

APPLICATION

No application is required. All eligible students will automatically receive their first School Smartcard from their respective schools.

Return of the Old Child Concession card to TransitLink

Parents are advised once your child receives the new Primary School Smartcard from the school, the old Child Concession card have to be returned to TransitLink. Parents can approach any TransitLink Ticket Office and Concession Card Replacement Office for refund of the old Child Concession card. Commuters will need to surrender the card for retention upon refund.

ELIGIBILITY

Full time students below 21 years of age from Institutes of Technical Education and not receiving an allowance paid any organisation, with the exception of scholarship or bursary given on the basis of academic achievement or hardship, are eligible for the ITE Student Concession card.

APPLICATION

No application is required. All eligible students will automatically receive their first ITE Student Concession card from ITE.

To start using your School Smartcard / ITE Student Concession card, please proceed to any TransitLink Ticket Office to activate the card by paying a minimum travel value ($5).

You can purchase a Bus Concession Pass (BCP), a Train Concession Pass (TCP) or a Hybrid Concession Pass (HCP) from any Add Value Machine (AVM) or TransitLink Ticket Office to enjoy travel concession. The BCP/TCP/HCP can be purchased 7 days in advance. Please indicate your preferred effective date and the type of concession pass clearly when making the purchase at the Ticket Office.

* Only one of the three concession passes (BCP/TCP/HCP) can be encoded into the School Smartcard / ITE Student Concession card at any one time. If you have purchased a BCP or a TCP, you have to wait till 7 days before the expiry of the existing concession pass before a HCP can be purchased.

Student fares will be deducted from the School Smartcard / ITE Student Concession card if it is

• not encoded with an BCP/HCP when used on buses
• encoded with an BCP/HCP but used on Express, Night, Sentosa and CSS services
• not encoded with an TCP/HCP when used on the MRT and LRT
• encoded with an TCP/HCP but used for the fifth MRT/LRT ride onwards

Student Fares – Bus

Student Fares – MRT

Just visit any TransitLink Ticket Office to top-up the concession card with a minimum stored value of $5.

The Add Value Machines (AVMs) and General Ticketing Machines (GTMs) in MRT stations also allow top-up of concession cards via cash or NETS. (Please use exact amount when paying via cash as the GTM does not issue change. The AVM does not accept cash.).

• The concession card must be carried as proof of eligibility when traveling on the MRT/LRT/bus in order to enjoy travel concession. School uniforms do not prove students' eligibility for travel concession.
  
  
• If you forget to bring your concession card or if your concession card has expired, please pay adult cash fare or use a valid Adult ez-link card.
  
  
• If you are a concession card holder and intend to pay cash, please let the bus driver know. Then tap your concession card at the reader for verification of the card’s validity before you drop your cash into the farebox.
  
  
• Concession cards are not transferable, so please use the concession card that belongs to you.
  
  
• The School Smartcard / ITE Student Concession card can also be topped-up with a minimum travel value for use on the buses and trains should you decide not to purchase a concession pass. Student fares will be deducted.
  
  
• Please do not place your School Smartcard on top of another ez-link card inside your wallet, school bag or any personal carrier. Only the intended card to be used for travel should be tapped at the bus and MRT/LRT gate readers to avoid problems and/or retention of your card. Each card is to be used separately. Newly issued cards are to be topped up before being used to pay fares.
  
  
• When alighting from buses, students who have bought a BCP/HCP should still tap the concession card against the entry and exit card readers when boarding and alighting from buses. Although no deductions will be made, it is a good habit to cultivate because valid exit processing will ensure that a transfer rebate is given for valid transfers when the electronic concession pass is not in use.

To report loss, card holders can call 1800-CALL ONE (1800-2255663) and provide their NRIC number or Concession card number and contact number (leave a voice mail if calling after operating hours). The lost card will be invalidated within 48 hours from the time of the report.

For security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

Please take note that the invalidation is only for transit use of the card. The concession card holder is responsible for informing their own school library and The National Library Board (NLB) of the lost concession card. Please call NLB’s helpdesk at 6332 3255.

Lost Cards

There are two options for replacement of lost card.

1. Immediate application can be made at the Concession Card Replacement Offices.

2. You may also obtain a replacement card by mailing your application to us. Click here for more information on the mail-in replacement service.

The charges for replacement of a lost, damaged or defective School Smartcard are:

Replacement Costs	Lost Card	Damaged Card	Defective Card
Administrative Fee	$10	Not Applicable	Not Applicable
Card Cost	$5	$5	Not Applicable
Personalization Fee	$3	$3	Not Applicable
Total	$18	$8	$0

The above fees are subject to changes

The card holders have to pay a minimum $5 travel value upon activation of card.

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

Technically Faulty Cards

For technically faulty cards, you may approach any Ticket Offices to obtain a Temporary card when you present the technically faulty card to the staff.

The Temporary card is encoded with $3.00 travel value to help you make your way to TransitLink Concession Card Replacement Office for an immediate replacement. The Temporary card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making a new concession card, the Temporary card must be returned and any remaining value will be refunded to you.

Please read the terms and condition of use of the Temporary card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

What to bring along to the Concession Card Replacement Office for a replacement

Please bring the following identification when applying for a replacement:

• Original NRIC/Passport for Singapore citizens; or

• Original NRIC/Re-entry Permit for Singapore Permanent Residents; or

• Original Student Pass (FIN) for foreign students; and

• One recent colour passport-size photograph (see note); or

• School Smartcard / ITE Student Concession card (if applicable).

Photograph must fulfill the following criteria:

• Taken in school uniform

• Taken against a white background, coloured passport size

• Hair must be neatly combed or tied up

• Image must show full face from chin to crown of the head

Application for replacement by a proxy is allowed. The proxy must produce his/her own original NRIC / Passport in addition to the applicant's documents.

Return of the Old Primary School Smartcard to TransitLink

Secondary 1 students are advised once you receive the new Secondary School Smartcard from the school, the old Primary School Smartcard have to be returned to TransitLink. Students can return the concession card to any TransitLink Ticket Office so as to obtain refund of any remaining travel value in the card. The card will be retained by the Ticket Office.

Card holder is required to produce his/her NRIC / Birth Certificate for the refund. Refund of the card by a proxy is allowed if the proxy presents his/her own original NRIC / Passport in addition to the above-mentioned items.

Refund of the School Smartcard / ITE Student Concession card is not allowed while the concession eligibility is in effect. Eligibility period is determined by the respective schools. You can check expiry date at any AVM or GTM.

School Smartcard issued or replaced before 1 April 2006

After your concession eligibility has expired, your card can be used for another 6 months*. Adult fares will be deducted during the 6 months and concession passes cannot be purchased. You may request for an immediate refund (if any) at any TransitLink Ticket Office or Concession Card Replacement Office during the 6 months grace period. After the 6 months period, your card will expire and cannot be used or refunded immediately. Instead, a receipt will be issued and the refund can be collected after 5 working days from any TransitLink Ticket Office or Concession Card Replacement Office.

School Smartcard issued or replaced from 1 April 2006

School Smartcards issued to Primary 1 and Secondary 1 students from 2006 onwards, and other School Smartcards issued/replaced from 1 April 2006 can be used for a further 4 months* upon completion of studies. For Primary School Smartcard, concession fare will be deducted during the 4 months and Secondary concession pass can be purchased. For other School Smartcards, Adult fares will be deducted during the 4 months and concession passes cannot be purchased. You may request for an immediate refund (if any) at any TransitLink Ticket Office or Concession Card Replacement Office during the 4 months grace period. After the 4 months period, your card will expire and cannot be used or refunded immediately. Instead, a receipt will be issued and the refund can be collected after 5 working days from any TransitLink Ticket Office or Concession Card Replacement Office.

Refund for early school leavers can be made at TransitLink's Concession Card Replacement Office.

* The card can be further extended for students attending JC/CI/Pre-U

• The School Smartcard / ITE Student Concession card is not transferable.

• It must be carried at all times as proof of eligibility when travelling. School uniforms do not prove students' eligibility for travel concession.

• It must be shown without demand to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT and TransitLink.

• Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions, for the use of the School Smartcard / ITE Student Concession card.

• SBS Transit, SMRT, SLRT and TransitLink reserve the right to retain any card deemed necessary for investigation.

• The concession card shall be retained if it has been tampered with, misused, replaced or refunded.

• Cardholders may call toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained School Smartcard status after 5 working days.

If there should be areas not covered in the above, please call us at the following numbers in accordance with the specific subject matter of concern so that we may better serve you: