Only full-time matriculated undergraduates/diploma students from approved tertiary institutions and who are neither sponsored by nor receiving an allowance from an organisation are eligible for the Tertiary Student ez-link card.

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For Conditions of Use, please click here.

Tertiary students who did not apply for the Tertiary Student ez-link card during bulk application exercise previously and who now wish to apply for the card (first application) may do so at any of the TransitLink Concession Card Replacement Offices conveniently located island-wide. Please do contact the TransitLink Hotline at 1800-CALL ONE (1800-2255 663) to check your eligibility status before proceeding to the Concession Card Replacement Offices.

Please bring along the following items/documents:

• Passport-size photograph;

• Matriculation Card; and

  One of the following documents:
  

• Original NRIC/Passport for Singapore Citizens; or

• Original NRIC/Re-entry Permit for Singapore Permanent Residents; or

• Original Passport and Foreign Student Pass (FIN) for foreign students .

$5 card cost (non-refundable), $3 personalisation fee (non-refundable) and $3 travel deposit (refundable) are payable upon the application of the Tertiary Student ez-link card

Existing students who have applied for the Tertiary Student ez-link card and have not activated it, please proceed to any TransitLink Ticket Office and pay the $3 personalisation fee (non-refundable) and $3 card deposit (refundable), if not paid at the point of application.

Tertiary Students can enjoy travel concession privileges with the Tertiary ez-link card through the use of monthly concession passes such as the Bus Concession Pass, the Train Concession Pass and the Hybrid Concession Pass

If new tertiary students are still using their Secondary School Smartcards for travel on buses, they should note that adult fares will be deducted from the cards. If they use the Secondary School Smartcards to pay cash concession fares on buses, their Secondary School Smartcards may be retained by the Bus Captain / Service Leader for investigation and verification.

You can purchase a Bus Concession Pass (BCP), a Train Concession Pass (TCP) or a Hybrid Concession Pass (HCP) from any Add Value Machine (AVM) or TransitLink Ticket Office to enjoy travel concession. The BCP/TCP/HCP can be purchased 7 days in advance. Please indicate your preferred effective date and the type of concession pass clearly when making the purchase at the Ticket Office.

Adult fares will be deducted from the Tertiary Student ez-link card if it is

• Not encoded with an BCP/HCP when used on buses
• Encoded with an BCP/HCP but used on Express, Night, Sentosa and CSS services
• Not encoded with an TCP/HCP when used on the MRT and LRT
• Encoded with an TCP/HCP but used for the fifth MRT/LRT ride onwards

The ez-link card can also be topped-up with a minimum travel value for use on the buses and trains should you decide not to purchase a concession pass. Normal adult fares will be deducted.

Just visit any TransitLink Ticket Office to top-up the ez-link card with a minimum stored value of $10 and you can start using the card. The maximum stored value allowed in a card is $100.

The Add Value Machines (AVMs) and General Ticketing Machines (GTMs) in MRT stations and bus interchanges also allow top-up of ez-link cards via cash or NETS (Please use exact amount when paying via cash as the GTM does not issue change. The AVM does not accept cash.).

When alighting from buses, students who have bought a BCP/HCP should still tap the ez-link card against the entry and exit card readers when boarding and alighting from buses. Although no deductions will be made, it is a good habit to cultivate because valid exit processing will ensure that a transfer rebate is given for valid transfers when the electronic concession pass is not in use.

To report loss, card holders can call 1800-CALL ONE (1800-2255663) and provide their NRIC number or ez-link card number and contact number (leave a voice mail if calling after operating hours). The lost card will be invalidated within 48 hours from the time of the report.

For security reasons, the loss report is irreversible once it is lodged in our system and the card, even if found, would no longer be usable. Hence, card holders are advised to search thoroughly for the card before making the loss report.

Please take note that the invalidation is only for transit use of the card. The concession card holder is responsible for informing his own school library and The National Library Board (NLB) of the lost concession card. Please call NLB’s helpdesk at 6332 3255.

Lost Cards

There are two options for replacement of lost card.

1. Immediate application can be made at the Concession Card Replacement Offices.

2. You may also obtain a replacement card by mailing your application to us. Click here for more information on the mail-in replacement service.

The charges for replacement of a lost, damaged or defective Tertiary Student ez-link card are:

Replacement Costs	Lost Card	Damaged Card	Defective Card
Administrative Fee	$10	Not Applicable	Not Applicable
Card Cost	$5	$5	Not Applicable
Personalization Fee	$3	$3	Not Applicable
Total	$18	$8	$0

The above fees are subject to changes

The card holders have to pay $3 travel deposit and minimum $10 travel value upon activation of card.

The card cost and personalisation fee are the actual cost of the card medium and its production. The administrative fee covers part of the handling and operating costs.

Technically Faulty Cards

For technically faulty cards, you may approach any Ticket Office to obtain a Temporary card when you present the technically faulty card to the staff.

The Temporary card is encoded with $3.00 in travel value to help you make your way to TransitLink Concession Card Replacement Office for an immediate replacement. The Temporary card is valid for only 10 days. You may also top-up the card for use and adult fare will be deducted. When making your new concession card, the Temporary card must be returned and any remaining value will be refunded to you.

Please read the terms and conditions of use of the Temporary card.

The administrative fee and the replacement cost will be waived in the event that the electronic data on the technically faulty card cannot be reliably read for any reason whatsoever as determined by TransitLink.

After concession eligibility has expired, the card cannot be replaced. Commuters may purchase an Adult ez-link card for their daily usage.

What to bring along to the Concession Card Replacement Office for a replacement

Please bring the following identification when applying for a replacement:

• Original NRIC/Passport for Singapore citizens; or
• Original NRIC/Re-entry Permit for Singapore Permanent Residents; or
• Original Passport and Foreign Student Identification Pass (FIN) for foreign students; and
• One recent colour passport-sized photograph; or
• Tertiary Student ez-link card (if applicable).

Application for replacement by a proxy is allowed. The proxy must produce his/her own original NRIC / Passport in addition to the applicant's documents.

Customers can return the ez-link card to any TransitLink Ticket Office so as to obtain refund of any remaining travel value and deposit in the card. The card will be retained by the Ticket Office.

Cardholder is required to produce his/her NRIC for the refund. Refund of the card by a proxy is allowed if the proxy presents his/her own original NRIC / Passport in addition to the above-mentioned items.

Refund of the Tertiary Student ez-link card is not allowed while the concession eligibility is in effect. Eligibility period is determined by the respective institutes. You can check expiry date at any AVM or GTM.

After concession eligibility has expired, although the card can be used for a further 6 months, concession passes cannot be purchased. You may request for an immediate refund at any Ticket Office during the 6 months grace period. After the 6 months period, the card cannot be refunded immediately. Instead, a receipt will be issued and the refund can be collected 5 working days later at any Ticket Office.

Refund for early school leavers can be made at TransitLink's Concession Card Replacement Office.

• The Tertiary Student ez-link card is not transferable.
• It must be carried at all times as proof of eligibility when travelling.
• It must be shown without demand to the bus driver before the student tap the card on the bus entry reader.
• It must be shown without demand to the inspector or other authorised staff of SBS Transit, SMRT, SLRT and TransitLink.
• Legal proceedings may be taken against any person who misuses the card, allows any misuse of the card, or breaches any of the Terms & Conditions, for the use of the Tertiary Student ez-link card.
• SBS Transit, SMRT, SLRT and TransitLink reserve the right to retain any card deemed necessary for investigation.

• Cardholders may call toll-free TransitLink Hotline 1800-CALL ONE (1800-2255 663) to check the retained Tertiary Student ez-link card status after 5 working days.

If there should be areas not covered in the above, please call us at the following numbers in accordance with the specific subject matter of concern so that we may better serve you: