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SOME EZ-LINK CARD RELATED SERVICES UNAVAILABLE FROM 9 TO 11 OCTOBER 2004

SINGAPORE (5 October 2004) – Due to the relocation of the EZ-Link IT system, some ez-link card related services will not be available at TransitLink Ticket Offices (TO), Customer Service Centre (CSC), Card Replacement Offices (CRO), MRT Passenger Service Centres (PSC) and General Ticketing Machines (GTM) from 9 to 11 October 2004. However, cash, GIRO and Auto Credit Card top-ups will not be affected during this period.

The services unavailable from 9 to 11 October 2004 are as follows:

Services Service Location
NETS top up Some GTMs
Refund of ez-link card TO
PSC
CSC/CRO
Replacement of Adult and Child ez-link card TO
PSC
CSC/CRO
GIRO-Linked/ Auto Credit Card Top Up services (activation and deactivation) GTM/TO
Settlement of outstanding amounts in GIRO-Linked/ Auto Credit Card Top Up ez-link card TO
PSC
GTM
CSC/CRO

NETS Top Up

NETS top up is available at all Add Value Machines (AVM) and some GTM in each MRT station and Sengkang LRT station. However, this service will not be available at GTM in all Bukit Panjang LRT stations on 9 and 10 October 2004.

Customers who wish to do a NETS top up are advised to do so before 9 October 2004.

Customers may top up their ez-link cards using cash at TO, PSC and GTM.

Refund of ez-link card

Refund of ez-link cards cannot be performed during this period. Customers who need to refund their cards are advised to do so before 9 October 2004 or after 11 October 2004.

Replacement of Adult and Child ez-link card

This service will not be available from 9 to 11 October 2004. Customers who need assistance during this period may approach TO, CSC or CRO.

Replacement of concession ez-link card

The replacement of concession cards at Buona Vista MRT Station CSC and CROs in Choa Chu Kang, Pasir Ris, Yishun, Hougang and Jurong East bus interchanges, will be available. However, customers may experience some delays in service during this period.

GIRO-Linked/ Auto Credit Card Top Up ez-link cards

Auto top up through GIRO will remain available. However, activation, deactivation and settlement of outstanding amounts will be unavailable from 9 to 11 October 2004. Customers are advised to perform these transactions before 9 October 2004 or after 11 October 2004.

Other services

Customers can continue to purchase monthly concession passes at TO, PSC and AVM.

Customer Claims filed through TO, TransitLink Hotline or TransitLink website on 9, 10 and 11 October will be processed within eight working days instead of the usual five working days.

For more information or feedback, the public can call TransitLink Hotline at 1800 7674 333 or logon to TransitLink website www.transitlink.com.sg and EZ-Link website www.ezlink.com.sg.

Issued by Transit Link Pte Ltd
TransitLink is a service company set up by SBS Transit Ltd, SMRT Trains Ltd and SMRT Buses Ltd to provide an integrated public transport system by bringing the MRT, LRT and buses together as one single, comprehensive network.