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News Room


SINGAPORE (21 May 2004) – TransitLink Card Replacement Office (CRO) will open its doors at Hougang Bus Interchange from 25 May 2004 to serve concession ez-link Card users in the North East area. This is the fourth CRO to be opened, with TransitLink's continuing efforts to provide better service to those who need to replace lost or damaged concession ez-link Cards.

Existing CROs are conveniently located in the bus interchanges at Choa Chu Kang, Pasir Ris and Yishun. The Customer Service Centre (CSC) at Buona Vista MRT Station also helps facilitate the replacement of concession cards. The operating hours of the CROs and CSC are daily from 10am to 6pm, closed on Public Holidays.

Lost concession ez-link Cards may also be replaced via mail-in application. The application form can be obtained from any TransitLink Ticket Office or downloaded from

For information or feedback, the public can call TransitLink Hotline at 1800 7674333 or logon to

Issued by Transit Link Pte Ltd
TransitLink is a service company set up by SBS Transit Ltd, SMRT Trains Ltd and SMRT Buses Ltd to provide an integrated public transport system by bringing the MRT, LRT and buses together as one single, comprehensive network.