Customer Claims
With the distance fare calculator at

Each submission is applicable for one claim.

Fields marked * are mandatory information.

This claim form will take approximately 3 minutes to fill.

Personal Details

  • Name (as in NRIC) *
  • NRIC/FIN/Passport No. *  eg. S1234567C
  • Contact No. *  (Preferably Mobile Number)
  • Email Address


Please note:
  1. Claims must be made within 14 days from the incident date. For 'Top Up Not Encoded' claims, please file within 30 days from the date of incident.
  2. The refund issued will be valid for collection up to 3 months from the date when the claim is filed.

For customers filing 'Top Up Not Encoded @ ATM (Concession)' claims, please take note:

  1. This is only applicable to Concession card top-ups at ATMs.
  2. Refund, if any, will be credited into your bank account within 15 working days.