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Please note that only eligible households who have received their Public Transport Voucher (PTV) notification letters may redeem their PTV at our TransitLink Ticket Offices, Concession Card Replacement Offices, TransitLink Kiosks, Top-Up Kiosks or Assisted Service Kiosks. Beware of any false information in circulation. Thank you.
Press Release

Refund Period of Monthly Concession Passes Extended

Singapore, 18 May 2020 - With the extension of the ‘Circuit Breaker’ period by four weeks until 1 June 2020, commuters who purchased their Monthly Concession Passes before 4 April will now receive a refund for the period from 7 April to 1 June for all commuter groups, including students, from 8 April to 1 June, or up to the pass expiry date, whichever is earlier. This is regardless of pass usage during the above periods.

2     Commuters who purchased their Monthly Concession Passes between 4 and 21 April 2020 will also receive an automatic pro-rated refund for the period from 22 April to 1 June, or up to the pass expiry date, whichever is earlier. The refunded amount will be based on the unused days of pass usage during the valid refund period:

Illustration of refund amount for the Monthly Concession Passes based on purchase date

 

3     All refunds are issued as transport e-Vouchers, which can be redeemed from 2 June to 31 August 2020 at any Add Value Machine (AVM) or TransitLink Kiosk (TL Kiosk). Commuters who wish to purchase a new Monthly Concession Pass can visit any TransitLink Ticket Office or Concession Card Replacement Office to use the refunded amount to offset the cost.

4     Commuters can visit TransitLink’s website at www.transitlink.com.sg or call TransitLink Hotline at 1800-2255 663 to check if there is any refund for their Monthly Concession Passes from 19 May 2020. The hotline operates on weekdays between 8.00am and 6.00pm, except public holidays.