Product & Services

Adjust font size: zoom in zoom out email Email Page Print Print

What is it?

The PAssion Silver Card Programme is an initiative under the Action Plan for Successful Ageing, spearheaded by the Ministry of Health, Ministry of Transport and People’s Association with support from the Land Transport Authority and Singapore Business Federation.

Seniors can look forward to Senior Citizen concessionary fares on public transport, in addition to a suite of merchant benefits and privileges. They will also have access to the People’s Association’s exciting range of courses, activities and programmes.

The PAssion Silver Concession Card or PAssion Silver Card (Non-Concession) will be issued free to all Singapore Citizens aged 60 years and above. All Permanent Residents aged 60 and above will continue to be eligible for the purple Senior Citizen Concession Card when they apply through TransitLink.

For more information on the PAssion Silver Card (Non-Concession), please visit PAssion Card website.

With the launch of Off-Peak Pass (OPP) on 5 July 2015, PAssion Silver Concession Card holders now have one more option in purchasing their travel pass, on top of the Hybrid Concession Pass!

What is the Off-Peak Pass (OPP)?
 

What are the benefits of the PAssion Silver Concession Card?

The PAssion Silver Concession Card combines the current purple Senior Citizen Concession Card and the PAssion EZ-Link Card into a single card for seniors to enjoy greater convenience and access to more benefits and privileges.

PAssion Silver Concession Card holders can enjoy concessionary fares when travelling on public buses and train services. They can also complete pedestrian crossings fitted with Green Man + at a more comfortable pace. Please click HERE for the locations of Green Man + fitted crossings.

With this card, Singapore Citizens aged 60 and above will receive special privileges and benefits at Community Clubs, PA Outlets as well as participating PAssion Silver merchant outlets, on top of the existing benefits and discounts given to PAssion Card members (of all ages) at over 1,000 outlets. For more information, including complete merchant list, please visit www.passioncard.sg or download the PAssion Card mobile app. Participating merchants will also display their decals at their shop fronts.

Back to Top

Why is the PAssion Silver Concession Card only applicable to Singaporeans aged 60 and above?

The PAssion Silver Concession Card is an initiative to encourage our Singaporean Senior Citizens to continue staying active, and to provide a platform for the public, private and people sectors to honour and respect our seniors.

Back to Top

What is the difference between the current PAssion EZ-Link Card and the new PAssion Silver Concession Card?

  • Age. The PAssion Silver Concession Card is only for Singapore Citizens aged 60 and above. In comparison, anyone of any age can apply for the current PAssion EZ-Link Card.

  • Membership duration. PAssion Silver Concession Card holders enjoy free PAssion Card membership, while current PAssion EZ-Link Card holders enjoy a 5-year paid membership subject to a membership fee.

  • Public transport fares. The PAssion EZ-Link Card is an Adult EZ-Link Card whereas PAssion Silver Concession Card holders enjoy concessionary fares when travelling on public buses and train services.

In both cases, membership comes with privileges and benefits at Community Clubs and PA Outlets as well as participating PAssion Card merchant outlets. PAssion Silver Concession Card holders get special discounts over and above these.

Below is a summary of the eligibility criteria and benefits of the listed cards:

  PAssion
EZ-Link Card
Senior Citizen
Concession Card

*NEW*
PAssion Silver Concession Card

 
Eligibility Criteria No minimum age Permanent Residents aged 60 and above Singapore Citizens aged 60 and above
PAssion Card Benefits   N.A.  

Additional Benefits for PAssion Silver Card Holders only

N.A. N.A.  
Concessionary Travel and Green Man + N.A.    

Please refer to the PAssion Card website for the full list of privileges and benefits.

Back to Top

What is the difference between the Pioneer Generation Card and the PAssion Silver Concession Card?

  • Purpose. The Pioneer Generation Package thanks and honours our Pioneers for contributing to nation building. In comparison, the PAssion Silver Card initiative encourages seniors to stay active.

  • Target group. The Pioneer Generation Card is for a specific cohort of Singapore Citizens who are Pioneers i.e. born before 1950 and became citizens before 1987. In comparison, the PAssion Silver Concession Card is for all Singapore Citizens as they turn 60.

  • Type of benefit. The Pioneer Generation Card provides lifetime healthcare benefits for Pioneers so that they find healthcare costs affordable. In comparison, the PAssion Silver Concession Card aims to promote healthy and active ageing. With this card, Singapore Citizens aged 60 and above can enjoy PAssion Silver membership, concessionary fares on public transport and discounts at participating merchants.

For more information on the Pioneer Generation Card and its benefits, please visit https://www.pioneers.sg.

Back to Top

How do I apply for the PAssion Silver Concession Card?

I am...
How To Apply
When You Will Receive Card?
  • Singaporean
  • 60 years and above
  • Holding a purple Senior Citizen Concession Card
No action required. You should have received your new PAssion Silver Concession Card by 31 March 2017. 

If not, please kindly contact TransitLink for assistance.
  • Singaporean
  • 60 years and above
  • DO NOT HOLD an existing purple Senior Citizen Concession Card

An invitation pack was mailed to you in December 2016.

If you did not submit your application before 31 January 2017, you would have received a PAssion Silver Card (Non-Concession) by 31 March 2017.

Should you wish to convert to the PAssion Silver Concession Card, please submit your application via the following channels once you receive your PAssion Silver Card (Non-Concession):

Download links:
Apple Appstore | Google Play

  • Singaporean
  • Turning 60 years old between December 2016 and January 2017

An invitation pack was mailed to you in the month of your 60th birthday.

If you did not submit your application before 31 January 2017, you would have received a PAssion Silver Card (Non-Concession) by 31 March 2017.

Should you wish to convert to the PAssion Silver Concession Card, please submit your application via the following channels once you receive your PAssion Silver Card (Non-Concession):

Download links:
Apple Appstore | Google Play

  • Singaporean
  • Turning 60 years old from February 2017

You will receive an invitation pack one month before your 60th birthday.


You can submit your application via the following channels:

You will receive your PAssion Silver Concession Card in approximately 2 to 4 weeks from date of application.

Back to Top

I am not an existing purple Senior Citizen Concession Card holder. What should I do if I do not receive any letter pertaining to the PAssion Silver Concession Card?

You may apply for the PAssion Silver Concession Card via the following channels, one month before your 60th birthday:

  1. Online:

    1. TransitLink website

    2. TransitLink Mobile Services app
      Download links: Apple Appstore | Google Play

  2. In Person:
    TransitLink Ticket Offices or Concession Card Replacement Offices with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background

If you are 60 years old and above and do not receive the letter by end December 2016, you can also apply for the PAssion Silver Concession Card via the channels stated above.

Back to Top

I have received the PAssion Silver Concession Card. Can I still apply for the PAssion Silver Card (Non-Concession)?

No. Each member can only hold either a Passion Silver Concession Card or a Passion Silver Card (Non-Concession), but not both cards.

Back to Top

I have received the PAssion Silver Card (Non-Concession). Can I still apply for the PAssion Silver Concession Card?

No. Each member can only hold either a PAssion Silver Card (Non-Concession) or a PAssion Silver Concession Card, but not both cards.

Should you decide to convert your PAssion Silver Card (Non-Concession) to the PAssion Silver Concession Card, there are four ways to do so:

  1. You may apply online via TransitLink website or

  2. Through the TransitLink Mobile Services app, or
    Download links: Apple Appstore | Google Play

  3. Approach any TransitLink Ticket Offices.
  4. You will receive your PAssion Silver Concession Card within 2-4 weeks upon receipt of your application via the above application modes. Your TapForMore (TFM) points will be transferred to the PAssion Silver Concession Card and you can continue earning TFM points upon receipt of the PAssion Silver Concession Card.

  5. For an immediate card conversion, you may approach any TransitLink Concession Card Replacement Office, together with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC, and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card.

Please note that a fee of $8 for the first conversion, and $13 for the second and subsequent card conversion is applicable.

If you would like a proxy to help you apply for the card conversion, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

Back to Top

I do not wish to wait for 3 months to receive my PAssion Silver Concession Card. Can you expedite the issuance of the card?

Due to the high volume of applications expected during the initial launch period, it may take up to 3 months for applications to be processed and mailed out. We will do our best to process all applications in a timely manner. We seek your understanding and patience during this period.

Back to Top

Why am I unable to revert to the purple Senior Citizen Concession Card once I have applied for the PAssion Silver Concession Card?

The PAssion Silver Concession Card will replace the purple Senior Citizen Concession Card for Singapore Citizens aged 60 years and above. The PAssion Silver Concession Card has the same function as the purple Senior Citizen Concession Card as it entitles you to concessionary fares on public transport. Please note that if you opt for the PAssion Silver Card (Non-Concession), adult fares will be deducted. In addition, the PAssion Silver Concession Card allows you to enjoy special privileges and benefits at Community Clubs, PA Outlets and participating merchant outlets.

Permanent Residents (PRs) aged 60 years and above can continue to apply for and use the Senior Citizen Concession Card (purple).

Back to Top

 

 

 

 

It has been more than 2 months since I submitted my application but I have not received my PAssion Silver Concession Card. What should I do?

You may check your application status via the TransitLink website or Mobile Services app. Alternatively, you can contact TransitLink Hotline at 1800-2255 663, which operates daily from 8am to 6pm (excluding public holidays), for assistance.
Download links: Apple Appstore | Google Play

Back to Top

I have received the invitation/welcome letter by mistake, how do I return it?

If you have received the invitation pack or welcome letter by mistake, please drop the package into the returned mail section at your mailbox and indicate for the package to be sent back to TransitLink with the following address:

Transit Link Pte Ltd
9 Maxwell Road, #03-02, Annexe A MND Complex, Singapore 069112

Back to Top

 

 

 

How do I activate my PAssion Silver Concession Card?

You will need to bring along your new PAssion Silver Concession Card and existing purple Senior Citizen Concession Card or original NRIC (if you do not have a purple Senior Citizen Concession Card) and visit any TransitLink Ticket Offices or Concession Card Replacement Offices.

If you are currently holding a purple Senior Citizen Concession Card, you should also bring along your existing purple Senior Citizen Concession Card when activating your new PAssion Silver Concession Card so that the remaining travel value/pass can be transferred to the new card.

If you are not an existing purple Senior Citizen Concession Card holder, please also bring along your original NRIC for verification purposes. You may visit any TransitLink Ticket Offices or Concession Card Replacement Offices to activate your new card on or after the date you turn 60 years old.

If your current purple Senior Citizen Concession Card is on Auto Top-Up, please approach the TransitLink Ticket Offices or Concession Card Replacement Offices for assistance.

Starting 5 December 2016, 25 temporary counters will be set up across 20 TransitLink Ticket Offices and Concession Card Replacement Offices to ease the activation of cards during the initial launch. There will also be an additional 10 temporary counters set up at selected Community Clubs during the initial period.

[Please refer to Annex A for the list of locations and operating hours.]

The PAssion Silver Concession Card replaces your purple Senior Citizen Concession Card. Please note that the purple Senior Citizen Concession Card will be retained by our Customer Service Officers upon activation of your PAssion Silver Concession Card. We seek your understanding on this matter.

If you would like a proxy to help you activate your new PAssion Silver Concession Card, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

Back to Top

What should I do with my existing purple Senior Citizen Concession Card with Auto Top-up Facility?

You may visit any TransitLink Ticket Offices or Concession Card Replacement Offices with your existing purple Senior Citizen Concession Card so that a deferred refund can be filed for you.

For cards that are on Auto Top-Up by Bank GIRO, the remaining travel value/unused pass value on the concession card will be credited to the linked bank account within 14 days.

For cards which are on Auto Top-Up by Credit Card, the remaining travel value/unused pass value on the concession card will be credited to the linked Credit Card account.

Back to Top

Will my new PAssion Silver Concession Card be on Auto Top-Up by Bank GIRO or Credit Card automatically?

No. Please re-apply as follows:

  1. For Auto Top-Up by Bank GIRO (for POSB or DBS bank account), you may apply and link your new PAssion Silver Concession Card instantaneously at any General Ticketing Machine.

  2. For Auto Top-Up by Credit Card, please obtain an application form from any TransitLink Ticket Offices or download the application form from TransitLink website and mail the completed form to TransitLink.

Please note that there will be a processing time of 21 calendar days.

Back to Top

Why must I go to a TransitLink Ticket Office or Concession Card Replacement Office to activate my PAssion Silver Concession Card? Why is the activation process not automatic?

 

 

This is a standard practice for the activation of all concession cards. Having the card holder activate the PAssion Silver Concession Card personally prevents card abuse.

Back to Top

Can I keep my existing purple Senior Citizen Concession Card?

The PAssion Silver Concession Card replaces your purple Senior Citizen Concession Card. The purple Senior Citizen Concession Card will be deactivated upon activation of the PAssion Silver Concession Card, and will be retained by TransitLink.

Back to Top

Where can I top up my PAssion Silver Concession Card?

You can top up your PAssion Silver Concession Card via the following channels:

A convenience fee per transaction may be applicable for some of the above top-up modes.

The maximum stored value of the PAssion Silver Concession Card is $500.

Back to Top

What types of travel passes can I purchase?

Senior citizens enjoy concession fares on the public bus and train services by travelling with their PAssion Silver Concession Card. Click here for more information on fares for senior citizens.

With the introduction of Hybrid Monthly Concession Pass (MCP) from 6 April 2014, senior citizens can choose to purchase this MCP at any TransitLink Ticket Offices or Add Value Machine (AVM+).

From 5 July 2015, Senior Citizens Concession Cardholders can also purchase the Off-Peak Pass (OPP) at any TransitLink Ticket Offices, MRT Stations and Ticketing Machines.

Only ONE concession pass can be encoded in an individual Senior Citizen Concession Card at any one time. Concession pass is valid for one month, which is similar to all other passes.

Concession Pass Benefit Price
Hybrid Concession Pass (HCP) Unlimited rides on basic bus services and trains $60
Off-Peak Pass (OPP) Unlimited rides on basic bus services and trains during off-peak periods (start of service to 6:29am, between 9:01am and 4:59pm, and from 7:31pm till end of service on weekdays, and all-day on weekends and public holidays^) $40

^ PH in-lieu inclusive.

Kindly note that activation of either concession passes can be made up to 7 days in advance from your travel start date.

* Basic bus services include trunk and feeder services.
- Express, Fast Forward and premium bus services like Chinatown Direct, Premium, Nite Owl,
  NightRider and City Direct are NOT included.
- Monthly Concession Passes are applicable for Parks 408.

For more information on basic and premium bus services, click on the respective bus operators below.
SBS Transit | SMRT | Tower Transit | Go-Ahead

* Please note that concession cards have to be activated and valid before the purchase of concession passes.

* Please note that your concession card can only consist of ONE valid Monthly Concession Pass (MCP) at any one time. MCPs cannot be overlapped in dates.

* Please be informed that unused concession pass is non-refundable.

* Concession cardholders who do not require the concession passes will still continue to enjoy concession fares on their existing concession card.

For more information on the enhanced concession schemes, please click here to view the brochure.

Back to Top

What is the Off-Peak Pass (OPP)?

This is a new travel pass that allows unlimited travel on basic (trunk and feeder) bus and rail services within the period of validity of the pass purchased during off-peak periods.

The timings during which the Off-Peak Pass (OPP) can be used are: from the start of service to 6:29am, between 9:01am and 4:59pm, and from 7:31pm till end of service on weekdays, and all-day on weekends and public holidays (PH in-lieu inclusive).

*Transfer rules apply. Click HERE for more information.

Back to Top

If I bought an Off-Peak Pass (OPP) and starts my trip during the off-peak period, then transfers to a bus/train during the peak period, can I still use the OPP?

The Off-Peak Pass will apply for the entire journey that starts during off-peak periods, inclusive of transfers made during peak periods as part of that journey.

Back to Top

What should I do if I lose my PAssion Silver Concession Card?

You can apply for a replacement for your lost card via:

Online

  1. TransitLink website.

  2. TransitLink Mobile Services app
    Download links: Apple Appstore | Google Play

In person

  iii. Visit any TransitLink Concession Card Replacement Office with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. If you would like a proxy to help you apply for a replacement, he/she will have to present his/her own original NRIC / Passport in addition to the above-mentioned items.

Please note that a replacement fee of $13 ($5 administrative fee, $5 non-refundable card cost, and $3 non-refundable personalization fee) is applicable. The card cost and personalization fee are the actual cost of the card medium and its production, while the administrative fee covers the handling and operating costs.

A loss report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system. The lost card will be deactivated and would no longer be usable even if found. We will also refund the remaining travel value in your card after the loss report has been filed. You will need to provide your mobile number to the Customer Service Office at the Concession Card Replacement Office, or input your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink Mobile Services app, to process the refund. You will receive a claim number via SMS to collect your refund at any TransitLink Ticket Offices after 7 working days. Should there be any misuse before the card is cancelled, TransitLink will not be liable to issue any refund.
Download links: Apple Appstore | Google Play

Please take note that you will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

Back to Top

What should I do if my PAssion Silver Concession Card is defective (when card cannot be read at the transit devices)?

If your PAssion Silver Concession Card is defective, you may present the faulty card to the staff at any TransitLink Ticket Offices to obtain a Temporary Card.

This Temporary Card comes with a $5 travel value to help you make your way to a TransitLink Concession Card Replacement Office (CCRO) for an immediate replacement and to file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass/Off-Peak Pass (if applicable). The amount will be pro-rated and refunded to you within 10 working days.

Do take note that the Temporary Card is valid for only 10 days. You may also top up the card for use, but adult fares will be deducted. When making your new PAssion Silver Concession Card, the Temporary Card must be returned. If you fail to return the Temporary Card, a $10 fee will be imposed.

There will not be any replacement cost for your new PAssion Silver Concession Card if the original card is found to be defective by TransitLink. Otherwise, an $8 ($5 non-refundable card cost, and $3 non-refundable personalization fee) replacement fee will be applicable.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

Back to Top

What should I do if my PAssion Silver Concession Card is damaged, e.g. due to wear and tear (referring to physical condition of the card)?

For an immediate replacement, you may approach any TransitLink Concession Card Replacement Office with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background.

If you would like a proxy to help you apply for a replacement, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass/Off-Peak Pass (if applicable) at the TransitLink Concession Card Replacement Office. The amount will be pro-rated and refunded to you within 10 working days.

Please note that a replacement fee of $8 ($5 non-refundable card cost, and $3 non-refundable personalization fee) is applicable.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card.

Back to Top

I am an existing PAssion Card holder. What will happen to my PAssion Card and the status of my TapForMore points when I receive my PAssion Silver Concession Card?

You can continue to use your existing PAssion Card(s) as it can co-exist with your PAssion Silver Concession Card. You can also continue to earn and redeem TapForMore (TFM) points on the respective PAssion Cards. However, do note that the PAssion Silver Concession Card offers better benefits in comparison.

You will also not be able to transfer TFM points from your existing PAssion Card(s) to the PAssion Silver Concession nor combine the TFM points earned from the various cards.

Back to Top

Can I redeem my SG50 Seniors Public Transport Voucher with my new PAssion Silver Concession Card?

Yes, you can bring along your SG50 Seniors Public Transport Voucher letter and credit the voucher into your PAssion Silver Concession Card or any other stored value travel card (e.g. EZ-Link Card, NETS FlashPay Card or any other Concession Card) at any:

  • Add Value Machine (AVM+), by placing the PAssion Silver Concession Card or any other stored value travel card on the card reader, selecting the “SG50 Voucher Redemption” icon, and keying in the NRIC number, date of birth and serial number printed on the letter; or

  • TransitLink Ticket Offices or Concession Card Replacement Offices, by presenting the PAssion Silver Concession Card or any other stored value travel card with the letter and NRIC.

Please be reminded to redeem your SG50 Seniors Public Transport Voucher by 31 December 2016. For more information on redemption of the Public Transport Voucher, please call TransitLink Hotline at 1800-2255 663 or email: feedback@transitlink.com.sg

Back to Top

How do I start accumulating Travel Smart Rewards points with my new PAssion Silver Concession Card?

To start accumulating Travel Smart Rewards (TSR) points with your new PAssion Silver Concession Card, you will need to visit the TSR website to register an account with your new card, if you are not already on the programme.

For existing TSR participants, you have to update your new card number in the Settings page, under Card Number section. You will be required to cancel your current active card and type in your new 16-digit card number. The new card will need to be used for several commutes before the system can verify its eligibility for the programme. Do note that once you update your new card number, the system will stop receiving trip records from the previous active card.

As your TSR points are linked to your account and not your card, your existing points will not be affected.

Back to Top

I have registered my purple Senior Citizen Concession Card for the Travel Smart Rewards Programme, what should I do when I receive my new PAssion Silver Concession Card?

Firstly, you should check if you have any unredeemed rewards in your purple Senior Citizen Concession Card at any Add Value Machine (AVM+) or TransitLink Ticket Offices. If you do, proceed to redeem them before you activate your new card.

Next, visit the Travel Smart Rewards (TSR) website to update your new PAssion Silver Concession Card number in the Settings page, under Card Number section. You will be required to cancel your current active card (existing purple Senior Citizen Concession Card) and type in your new 16-digit card number. The new card will need to be used for several commutes before the system can verify its eligibility for the programme. Do note that once you update your new card number, the system will stop receiving trip records from the previous active card.

As your TSR points are linked to your account and not your card, your existing points will not be affected.

Back to Top

 

 

 

How do I transfer my Travel Smart Rewards vouchers to my new PAssion Silver Concession Card?

Scenario 1: TSR reward voucher has already been credited to the existing purple Senior Citizen Concession Card and the card has been blocked or expired

Firstly, you will need to log in to the TSR website to update your new PAssion Silver Concession Card number in the Settings page, under Card Number section. You will be required to cancel your current active card (purple Senior Citizen Concession Card) and type in your new 16-digit card number.

Thereafter, please write in to our TSR email at team@travelsmartrewards.sg to request for the transfer of reward vouchers to your new card. You will need to provide the card numbers of both the existing purple Senior Citizen Concession Card and the new PAssion Silver Concession Card in the email. After successful verification, we will transfer the unredeemed rewards from your existing card to the new card within 7 working days.

Scenario 2: TSR reward has not been credited to the existing purple Senior Citizen Concession Card

TSR rewards are credited to participants’ active cards in the 1st week of each month (i.e. rewards for the month of December 2016 will be credited in the 1st week of January 2017). Hence, you will need to update the details of your new PAssion Silver Concession Card before the last day of the previous month (i.e. 31 December 2016) in order for the vouchers to be credited into your new card. To do so, you will need to log in to the TSR website to update your new card number in the Settings page, under Card Number section. Should you miss the cut-off date, the rewards will be credited to your existing purple Senior Citizen Concession Card.

If you have refunded your existing purple Senior Citizen Concession Card, you will need to write in to our TSR email at team@travelsmartrewards.sg to request for the transfer of rewards to your new PAssion Silver Concession Card. You will need to provide the card numbers of both the existing purple Senior Citizen Concession Card and the new PAssion Silver Concession Card in the email. After successful verification, we will transfer the unredeemed rewards from your existing card to the new card within 7 working days.

Back to Top

Who can I contact should I have further queries?

For PAssion Silver Concession Card matters, you can contact TransitLink Hotline at 1800-2255 663.

For PAssion Silver Card (Non-Concession) matters, you can contact PAssion Card Hotline at 6225 5322.

Both hotlines operate daily, except Public Holidays, from 8am to 6pm.

Back to Top

Is there anything else that I should take note of?

  • The Concession Card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy travel concession.

  • If you are a Concession Card holder and intend to pay cash, please let the bus driver know. Then flash your Concession Card for the bus driver's verification before you drop your cash into the fare box.

  • If you forget to bring your Concession Card or if your Concession Card has expired, please pay adult cash fare or use a valid adult stored value card.

  • Concession Cards are not transferable, so please use the Concession Card that belongs to you.

  • It is best not to place your Concession Card on top of another stored value card inside your wallet or any personal carrier to avoid problems and/or retention of your card. Kindly use each card separately.

  • It is advisable to still tap your Concession Card against the entry and exit card readers when boarding and alighting from these buses. This is a good habit to cultivate because exit processing will ensure that you qualify for valid transfers.

Back to Top