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What is it?

The PAssion Silver Card Programme is an initiative under the Action Plan for Successful Ageing, spearheaded by the Ministry of Health, Ministry of Transport and People’s Association with support from the Land Transport Authority and Singapore Business Federation.

Seniors can look forward to Senior Citizen concessionary fares on public transport, in addition to a suite of merchant benefits and privileges. They will also have access to the People’s Association’s exciting range of courses, activities and programmes.

The PAssion Silver Concession Card or PAssion Silver Card (Non-Concession) will be issued free to all Singapore Citizens aged 60 years and above. All Permanent Residents aged 60 and above will continue to be eligible for the purple Senior Citizen Concession Card when they apply through TransitLink.

For more information on the PAssion Silver Card (Non-Concession), please visit PAssion Card website.

 

What are the benefits of the PAssion Silver Concession Card?

The PAssion Silver Concession Card combines the current purple Senior Citizen Concession Card and the PAssion EZ-Link Card into a single card for seniors to enjoy greater convenience and access to more benefits and privileges.

PAssion Silver Concession Card holders can enjoy concessionary fares when travelling on public buses and train services. They can also complete pedestrian crossings fitted with Green Man + at a more comfortable pace. Please click HERE for the locations of Green Man + fitted crossings.

With this card, Singapore Citizens aged 60 and above will receive special privileges and benefits at Community Clubs, PA Outlets as well as participating PAssion Silver merchant outlets, on top of the existing benefits and discounts given to PAssion Card members (of all ages) at over 1,000 outlets. For more information, including complete merchant list, please visit www.passioncard.sg or download the PAssion Card mobile app. Participating merchants will also display their decals at their shop fronts.

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Why is the PAssion Silver Concession Card only applicable to Singaporeans aged 60 and above?

The PAssion Silver Concession Card is an initiative to encourage our Singaporean Senior Citizens to continue staying active, and to provide a platform for the public, private and people sectors to honour and respect our seniors.

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What is the difference between the current PAssion EZ-Link Card and the new PAssion Silver Concession Card?

  • Age. The PAssion Silver Concession Card is only for Singapore Citizens aged 60 and above. In comparison, anyone of any age can apply for the current PAssion EZ-Link Card.

  • Membership duration. PAssion Silver Concession Card holders enjoy free PAssion Card membership, while current PAssion EZ-Link Card holders enjoy a 5-year paid membership subject to a membership fee.

  • Public transport fares. The PAssion EZ-Link Card is an Adult EZ-Link Card whereas PAssion Silver Concession Card holders enjoy concessionary fares when travelling on public buses and train services.

In both cases, membership comes with privileges and benefits at Community Clubs and PA Outlets as well as participating PAssion Card merchant outlets. PAssion Silver Concession Card holders get special discounts over and above these.

Below is a summary of the eligibility criteria and benefits of the listed cards:

  PAssion
EZ-Link Card
Senior Citizen
Concession Card

*NEW*
PAssion Silver Concession Card

 
Eligibility Criteria No minimum age Permanent Residents aged 60 and above Singapore Citizens aged 60 and above
PAssion Card Benefits   N.A.  

Additional Benefits for PAssion Silver Card Holders only

N.A. N.A.  
Concessionary Travel and Green Man + N.A.    

Please refer to the PAssion Card website for the full list of privileges and benefits.

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What is the difference between the Pioneer Generation Card and the PAssion Silver Concession Card?

  • Purpose. The Pioneer Generation Package thanks and honours our Pioneers for contributing to nation building. In comparison, the PAssion Silver Card initiative encourages seniors to stay active.

  • Target group. The Pioneer Generation Card is for a specific cohort of Singapore Citizens who are Pioneers i.e. born before 1950 and became citizens before 1987. In comparison, the PAssion Silver Concession Card is for all Singapore Citizens as they turn 60.

  • Type of benefit. The Pioneer Generation Card provides lifetime healthcare benefits for Pioneers so that they find healthcare costs affordable. In comparison, the PAssion Silver Concession Card aims to promote healthy and active ageing. With this card, Singapore Citizens aged 60 and above can enjoy PAssion Silver membership, concessionary fares on public transport and discounts at participating merchants.

For more information on the Pioneer Generation Card and its benefits, please visit https://www.pioneers.sg.

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How do I apply for the PAssion Silver Concession Card?

I am...
How To Apply
When You Will Receive Card?
  • Singaporean
  • Turning 60 years old

You will receive an invitation pack one month before your 60th birthday.


You can submit your application via the following channels:

You will receive your PAssion Silver Concession Card in approximately 2 to 4 weeks from date of application.

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I have received the PAssion Silver Concession Card. Can I still apply for the PAssion Silver Card (Non-Concession)?

No. Each member can only hold either a Passion Silver Concession Card or a Passion Silver Card (Non-Concession), but not both cards.

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I have received the PAssion Silver Card (Non-Concession). Can I still apply for the PAssion Silver Concession Card?

No. Each member can only hold either a PAssion Silver Card (Non-Concession) or a PAssion Silver Concession Card, but not both cards.

Should you decide to convert your PAssion Silver Card (Non-Concession) to the PAssion Silver Concession Card, there are four ways to do so:

  1. You may apply online via TransitLink website or

  2. Through the TransitLink mobile app, or
    Download links: Apple Appstore | Google Play

  3. Approach any TransitLink Ticket Offices.
  4. You will receive your PAssion Silver Concession Card within 2-4 weeks upon receipt of your application via the above application modes. Your TapForMore (TFM) points will be transferred to the PAssion Silver Concession Card and you can continue earning TFM points upon receipt of the PAssion Silver Concession Card.

  5. For an immediate card conversion, you may approach any TransitLink Concession Card Replacement Office, together with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC, and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card.

Please note that a fee of $8.10 for the first conversion, and $16.10/$15.10* for the second and subsequent card conversion is applicable.

*Enjoy discounted Administrative fee when you apply for your replacement at Self-service Channels via Online, Mobile and TransitLink Kiosk.

If you would like a proxy to help you apply for the card conversion, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

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It has been more than 2 months since I submitted my application but I have not received my PAssion Silver Concession Card. What should I do?

You may check your application status via the TransitLink website or mobile app. Alternatively, you can contact TransitLink Hotline at 1800-2255 663, which operates daily from 8am to 6pm (excluding public holidays), for assistance.
Download links: Apple Appstore | Google Play

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How do I activate my PAssion Silver Concession Card?

You will need to bring along your new PAssion Silver Concession Card and original NRIC and visit any TransitLink Ticket Offices or Concession Card Replacement Offices.

If you would like a proxy to help you activate your new PAssion Silver Concession Card, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

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How do I apply Auto Top-up Facility for my PAssion Silver Concession Card by Bank GIRO or Credit Card?

You may apply via:

  1. For Auto Top-Up by Bank GIRO (for POSB or DBS bank account), you may apply and link your new PAssion Silver Concession Card instantaneously at any General Ticketing Machine. Alternatively, you can submit an online application via here.

  2. For Auto Top-Up by Credit Card, please obtain an application form from any TransitLink Ticket Offices or download the application form from TransitLink website and mail the completed form to TransitLink.

Please note that there will be a processing time of 21 calendar days.

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Why must I go to a TransitLink Ticket Office or Concession Card Replacement Office to activate my PAssion Silver Concession Card? Why is the activation process not automatic?

This is a standard practice for the activation of all concession cards. Having the card holder activate the PAssion Silver Concession Card personally prevents card abuse.

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Where can I top up my PAssion Silver Concession Card?

You can top up your PAssion Silver Concession Card via the following channels:

A convenience fee per transaction may be applicable for some of the above top-up modes.

The maximum stored value of the PAssion Silver Concession Card is $500.

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What type of travel pass can I purchase?

Senior citizens enjoy concession fares on the public bus and train services by travelling with their PAssion Silver Concession Card. Click here for more information on fares for senior citizens.

With the introduction of Hybrid Monthly Concession Pass (MCP) from 6 April 2014, senior citizens can choose to purchase this MCP at any TransitLink Ticket Offices or Add Value Machine (AVM).

Concession Pass Benefit Price
Hybrid Concession Pass (HCP) Unlimited rides on basic bus services and trains $60

Please note that:

* Concession cards have to be activated and valid before the purchase of concession passes.

* Only ONE valid concession pass can be utilised in an individual concession card at any one time.

* Concession pass is valid for one month, which is similar to all other passes.

* Activation of concession pass can be made up to 7 days in advance from your travel start date. Concession passes cannot be overlapped in dates.

* Unused concession pass is non-refundable.

* Concession cardholders who do not require the concession passes will still continue to enjoy concession fares on their existing concession card.

* Basic bus services include trunk and feeder services.
- Express, Fast Forward and premium bus services like Chinatown Direct, Premium, Nite Owl, NightRider and City Direct are NOT included.
- Concession Passes are applicable for Parks 408.

For more information on basic and premium bus services, click on the respective bus operators below.
SBS Transit | SMRT | Tower Transit | Go-Ahead

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What should I do if I lose my PAssion Silver Concession Card?

You can apply for a replacement for your lost card via:

Online

  1. TransitLink website

  2. TransitLink mobile app
    Download links: Apple Appstore | Google Play

  3. TransitLink Kiosk

In person

  iii. Visit any TransitLink Concession Card Replacement Office with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. If you would like a proxy to help you apply for a replacement, s/he will have to present his/her own original NRIC / Passport in addition to the above-mentioned items.

Note:
Photograph must fulfil the following criteria:

  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

Replacement done at Concession Card Replacement Office
A fee of $16.10 ($8 administrative fee, $5 non-refundable card cost and $3.10 personalisation fee) is applicable.

Replacement done at Self-service Channels (Online/Mobile/TransitLink Kiosk)
Enjoy a discounted administrative fee when you top up via this channel.

A fee of $15.10 ($7 administrative fee, $5 non-refundable card cost and $3.10 personalisation fee) is applicable.

The card cost and personalisation fee are the actual cost of the card medium and its production, while the administrative fee covers the handling and operating costs.

A loss report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system. The lost card will be deactivated and would no longer be usable even if found. We will also refund the remaining travel value in your card after the loss report has been filed. You will need to provide your mobile number to the Customer Service Office at the Concession Card Replacement Office, or key in your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink mobile app, to process the refund. You will receive a claim number via SMS to collect your refund at any TransitLink Ticket Offices after 7 working days. Should there be any misuse before the card is cancelled, TransitLink will not be liable to issue any refund.
Download links: Apple Appstore | Google Play

Please take note that you will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

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What should I do if my PAssion Silver Concession Card is defective (when card cannot be read at the transit devices)?

If your PAssion Silver Concession Card is defective, you may present the faulty card to the staff at any TransitLink Ticket Offices to obtain a Temporary Card.

This Temporary Card comes with a $5 travel value to help you make your way to a TransitLink Concession Card Replacement Office (CCRO) for an immediate replacement and to file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable). The amount will be pro-rated and refunded to you within 10 working days.

Do take note that the Temporary Card is valid for only 10 days. You may also top up the card for use, but adult fares will be deducted. When making your new PAssion Silver Concession Card, the Temporary Card must be returned. If you fail to return the Temporary Card, a $10 fee will be imposed.

There will not be any replacement cost for your new PAssion Silver Concession Card if the original card is found to be defective by TransitLink. Otherwise, an $8.10 ($5 non-refundable card cost, and $3.10 non-refundable personalisation fee) replacement fee will be applicable.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

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What should I do if my PAssion Silver Concession Card is damaged, e.g. due to wear and tear (referring to physical condition of the card)?

For an immediate replacement, you may approach any TransitLink Concession Card Replacement Office with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background.

Note:
Photograph must fulfil the following criteria:

  • Taken against a white background in colour passport-sized
  • Hair must be neatly combed or tied up
  • Image must show full face from chin to crown of the head

If you would like a proxy to help you apply for a replacement, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable) at the TransitLink Concession Card Replacement Office. The amount will be pro-rated and refunded to you within 10 working days.

Please note that a replacement fee of $8.10 ($5 non-refundable card cost, and $3.10 non-refundable personalisation fee) is applicable.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card.

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I am an existing PAssion Card holder. What will happen to my PAssion Card and the status of my TapForMore points when I receive my PAssion Silver Concession Card?

You can continue to use your existing PAssion Card(s) as it can co-exist with your PAssion Silver Concession Card. You can also continue to earn and redeem TapForMore (TFM) points on the respective PAssion Cards. However, do note that the PAssion Silver Concession Card offers better benefits in comparison.

You will also not be able to transfer TFM points from your existing PAssion Card(s) to the PAssion Silver Concession nor combine the TFM points earned from the various cards.

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How do I start accumulating Travel Smart Rewards points with my new PAssion Silver Concession Card?

To start accumulating Travel Smart Rewards (TSR) points with your new PAssion Silver Concession Card, you will need to visit the TSR website to register an account with your new card, if you are not already on the programme.

For existing TSR participants, you have to update your new card number in the Settings page, under Card Number section. You will be required to cancel your current active card and type in your new 16-digit card number. The new card will need to be used for several commutes before the system can verify its eligibility for the programme. Do note that once you update your new card number, the system will stop receiving trip records from the previous active card.

As your TSR points are linked to your account and not your card, your existing points will not be affected.

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Who can I contact should I have further queries?

 

 

 

For PAssion Silver Concession Card matters, you can contact TransitLink Hotline at 1800-2255 663.

For PAssion Silver Card (Non-Concession) matters, you can contact PAssion Card Hotline at 6225 5322.

Both hotlines operate daily, except Public Holidays, from 8am to 6pm.

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Is there anything else that I should take note of?

  • The Concession Card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy travel concession.

  • If you are a Concession Card holder and intend to pay cash, please let the bus driver know. Then flash your Concession Card for the bus driver's verification before you drop your cash into the fare box.

  • If you forget to bring your Concession Card or if your Concession Card has expired, please pay adult cash fare or use a valid adult stored value card.

  • Concession Cards are not transferable, so please use the Concession Card that belongs to you.

  • It is best not to place your Concession Card on top of another stored value card inside your wallet or any personal carrier to avoid problems and/or retention of your card. Kindly use each card separately.

  • It is advisable to still tap your Concession Card against the entry and exit card readers when boarding and alighting from these buses. This is a good habit to cultivate because exit processing will ensure that you qualify for valid transfers.

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