Our SimplyGo Ticketing Service Centres, Ticket Offices, SimplyGo hotline and live assistance via the Assisted Service Kiosks will close at 3 pm on 19 July 2024 for a company event. Normal operating hours will resume on 20 July 2024. We apologise for any inconvenience caused.

Lost Card Replacement

Click on the cards below to access the respective online replacement forms.


Please visit this page for information on the documents to bring if you wish to replace your concession card at our SimplyGo Ticketing Service Centre.


Please note that you will not be allowed to change the photo and name on the card if you are collecting your replacement concession card at the SimplyGo Kiosk. The replacement concession card will be printed with the same photo as on the original card.

Undergraduate Concession Card


School Smartcard/Non-MOE School Smartcard


ITE Student Concession Card


Tertiary Student Concession Card (Diploma / Undergraduate)


Private Education Institution Student Concession Card


Full-Time National Servicemen (NSF) / PAssion NSF


Senior Citizen / PAssion Silver Concession Card


Adult Monthly Travel Card


Workfare Transport Concession Card


Persons with Disabilities Concession Card