Regularly take the bus or train? Then you are probably a customer of TransitLink’s. We play an important role in Singapore’s public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class. The latter are made up of the regulators, public transport operators and card issuers.
Our four key responsibilities are:
A world-class, customer-centric and innovative organisation in a multi-modal transport system.
Connecting diverse partners and customers through integrated services and solutions.
Adding value always.
Singapore Health Award
Our employees benefit from a lively sports and wellness calendar throughout the year. This is part of our commitment to promote and facilitate them to lead a healthy lifestyle. We have been a proud recipient of the Singapore HEALTH Award, which recognises corporate companies that champion a healthy lifestyle in the workplace.
Singapore HEALTH Award 2019
Singapore HEALTH Award 2017
Certificate of Recognition
Singapore HEALTH Award 2014
Singapore HEALTH Award 2012
Contact Centre Association of Singapore (CCAS) International Contact Centre Awards
Our excellent customer service has been acknowledged repeatedly through awards from the CCAS. This recognises the efforts and achievements of outstanding contact centres, programmes and professionals across Singapore and the region.
International Contact Centre Awards 2011
Best In-House Contact Centre (Under 20 Seats) – Gold Award
Best Use of IVR in a Contact Centre – Gold Award
Excellent Service Award
Our Customer Service and Customer Relations Officers have been regular recipients of the Excellent Service Awards (EXSA) in the Land Transport category, since its introduction in 1994. EXSA is a national award that highlights individuals who have delivered quality service as inspiration for others to emulate.
The National Kindness Award - Transport Gold Award
Our Customer Service and Customer Relations Officers have been proud recipients of the National Kindness Award – Transport Gold every year since 2012. The award motivates service staff to continue to shine and influence one another to create a more pleasant and gracious society.