A Rewarding Career Awaits You at TransitLink
At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.
Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:
Integrity
We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.
Customer Focus
We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.
Excellence
We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.
Innovation
We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.
Teamwork
We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.
Family
We bond as a family at work and play. We value work-life balance.
Open Positions
If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.
A rewarding career at TransitLink awaits you.
Clerical Officer - Storeman
ApplyResponsibilities:
- Manage the storage and safekeeping of Spare Parts in the Storerooms.
- Perform daily sorting, picking and packing of Spare Parts to ensure inventories in Storerooms are stored in the correct place and order.
- Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
- Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents.
- Perform detailed checks and testing to ensure Spare Parts are received in order and good condition.
- Assist in preparing, developing and managing of various documentations (e.g. Handover/Takeover Forms, Reports, etc.).
- Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms.
- Perform periodic stocktaking to maintain inventory accuracy and management.
- Assist on printing and pasting of Asset Labels for the Spare Parts.
- Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage.
- Keep track on the movement of parts by inputting and updating of Assets’ information into TSP’s Maintenance Management System (MMS) and documents.
- Perform any other duties as instructed by Engineer / Supervisor.
Requirements:
- Need to drive a class 3 manual company van
- Need to work on shift patterns, inclusive of weekend and public holiday
- Able to carry medium load, safety equipment provided
- Basic computer skill & knowledge required (e.g. Microsoft Excel and Word)
- Possess strong ability and accuracy in terms of receiving and processing instructions/information
- Able to work well with minimum supervision and possess good teamwork and communication skills
Customer Relations Officer
ApplyResponsibilities:
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Customer service mindset
- Good communication skills and pleasant disposition
- Need to work on shift patterns, inclusive of weekend
- Have previous experience in call centre is highly preferred
Customer Service Officer
ApplyResponsibilities:
- Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
- Assist customer in top up, card refunds or card claims
- Assist in dispatch duties
Requirements:
- Customer service mindset
- Good communication skills and pleasant disposition
- Need to work on shift patterns, inclusive of weekend and public holiday
- Comfortable to work in different locations
DevSecOps Engineer
ApplyResponsibilities:
- Collaborate with development teams to automate deployment and orchestration processes.
- Monitor application performance, troubleshoot issues, and implement improvements.
- Ensure high availability, scalability, and security of application through implementation of DevSecOps process.
- Implement and maintain CI/CD pipelines to enable efficient software delivery.
- Automate routine tasks through scripting and automation tools, including test automation.
- Collaborate with application, infra & security teams to ensure applications are secure.
- Participate in on-call rotation to provide non-office hour support when necessary.
- Aid in planning and designing the roadmap to implement and maintain infrastructure as code (IaC) for efficient system provisioning.
Requirements:
- Relevant certifications, such as Microsoft Certified DevOps Engineer, are a plus.
- Strong analytical and organizational skills.
- Proficiency with scripting and coding languages (e.g., Python, Bash, Ruby, or Go).
- Proficiency with Test automation scripting language using any test automation tools
- Strong knowledge of version control systems (e.g., Git).
- Familiarity with continuous integration and continuous deployment (CI/CD) tools.
- Hands-on experience with Azure cloud platforms.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and teamwork abilities.
IT Security Engineer
ApplyResponsibilities:
- Deploy, configure and fine-tune security policies as well as performing threat hunting to proactively response to potential cyber threats.
- Manage and operate the IT Security Protection System which includes liaising with Maintenance Contractor to address technical & security issues and Health Checks.
- Manage and investigate Events of Interests and security vulnerabilities to identify early indicators and work with the respective team to address them.
- Facilitate and support (internal and external parties) on Cyber Security Incident management and response.
- Enforce IT Security Policy compliance which includes assessment of security posture of the organisation’s IT assets as well as recommending appropriate measures and controls to mitigate security threats within the organisation.
- Assist in all internal & external IT audits. Follow-up with the respective Risk Owners to remediate audit findings.
- Review and enhance IT security policies, procedure and documentations with respect to industry standards and best practices.
- Facilitate, plan and conduct Cyber Security Awareness Training, including Cyber Security Exercises.
- Be on standby for any critical security alerts and incident management after office hours.
Requirements:
- Good Knowledge in Cyber Security Management, IT Compliance and/or Risk Management.
- Hands-on experience with Windows or Linux OS.
- Hands-on experience on Microsoft Azure Cloud Security technologies (MS Sentinel, MS Defender...etc) as well as other Enterprise Security Appliances; such as Privileged Access management & Vulnerability Management tools will be advantageous.
- Familiar with modernised A.I and SecOps tools.
- Familiar with ISO27001 and/or PCI Data Security Standards.
- Possess good project management and report writing skills.
IT Service Delivery Executive
ApplyResponsibilities:
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
- Assist in managing operating expenses of IT resource and service-related expenses.
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
- Maintain the operation certification standards and involve all IT audits and assessments.
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet.
- Liaise with vendors for IT-related matters.
- Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.
Requirements:
- 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
- Resourceful, excellent analytical and problem-solving skills
- Good communication, writing and presentation skills
- Self-learner and able to work independently
- Good interpersonal, resourceful, analytical and good problem-solving skill
- Strong verbal and written communication skills.
Operations Executive (Asset Management)
ApplyResponsibilities:
- Responsible for sourcing required direct and indirect materials, dealing with vendors and negotiating for the best price and payment term from both local and overseas vendors.
- Collaborate and maintain good working relationship with both internal/external stakeholders and vendors for planning and initiation of necessary procurements.
- Coordinate and liaise with vendors for timely delivery and monitor all purchases to avoid any shortages, overcharges and defects of materials.
- Resolve supply, quality, service and invoicing issues with internal/external stakeholders, vendors and identify process bottleneck, propose and implement solutions to resolve issues in a timely manner.
- Assist to implement internal procurement strategies to cater for daily Operations & Maintenance (O&M) requirements.
- Prepare, develop and review department contracts for both new and existing supplier, and constantly monitoring the validity & expiry of each contract.
- Prepare and develop various documentations (e.g. Tender, Standard Operating Procedure (SOP)s, Work Instruction (WI), Reports, etc.) and monitor the validity & expiry of each documentation.
- Assist as the System Administrator for section’s Maintenance Management System (MMS).
- Constant monitoring and tracking of Asset Life Cycle for planning of asset renewal and/or disposal.
- Support Budgetary Planning and Costings.
- Perform any other duties as instructed by Management.
Requirements:
- Possess good project management and report writing skills
- Hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage.
- Able to work well independently and in a team under a challenging and fast-paced environment.