A Rewarding Career Awaits You at TransitLink

At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.

Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:

icon integrity Integrity

We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.

icon customer focused Customer Focus

We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.

icon excellence Excellence

We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.

icon innovation Innovation

We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.

icon teamwork Teamwork

We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.

icon family Family

We bond as a family at work and play. We value work-life balance.

Open Positions

If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.

A rewarding career at TransitLink awaits you.

Apply

Responsibilities:

  • Plan, implement and monitor overall supply chain, logistics and warehousing strategy and operations to maximize efficiency and productivity
  • Develop and maintain good relationships with vendors and distributors in a Just–in–Time (JIT) environment in ensuring the best value for the organization through effective negotiation and partnership
  • Collaborate with internal stakeholders within Ticket Service Provider
  • Determine, monitor and track key Supply Chain KPIs such as Stock Inventory, Lead Time, Shelf Life of Equipment, Components and Parts regularly
  • Oversees daily operations and Identify process bottleneck, propose and implement solutions to resolve issues in a timely manner
  • Assist with SOP development to support procurement, logistic and warehousing
  • Developing short and long–term forecasts of Supply Chain and Financial Requirements 
  • Develop, plan and manage budget and resources are available for each Financial Year
  • Plan, implement and manage procedures to optimize inventory control in warehouse
  • Perform any other duties as instructed by Management

Requirements:

  • Degree in Supply Chain Management or Engineering with Financial background is preferred
  • 1 to 3 years of relevant working experience in an O&M industry involving Supply Chain Management, Procurement, Logistic or Warehousing
  • Hands on experience on Enterprise Resource Planning (ERP) Systems (e.g SAP, Maximo, Oracle) preferred
  • Able to work independently and in a team in a challenging environment
  • Keen to grow in a new and expanding section

Apply

Responsibilities:

  • Simple photo editing
  • Data verification and approval of concession card applications
  • Prepare reports pertaining to the concession card applications
  • Handle email queries from internal and external parties
  • Basic administrative works

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  • Min GCE N Level.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Flexible and able to multi task and take on different roles and activities simultaneously
  • Experience in photo editing will be an advantage

Apply

Responsibilities:

  • Oversee daily operations within the Business Operations Department.
  • Supervise the movement, distribution and storage of supplies in the company and to ensure that the team adheres to SOPs (e.g. pick pack, daily stock reconciliation & monthly report to stakeholders
  • Work closely with external stakeholders such as Card Managers, Public Transport Operators and Courier Vendor on card stock matters and provide second level support on more complex operational matters
  • Provide annual budgeting and stock forecasting for cards and consumables
  • Review operations pain points and streamline daily processes regularly
  • Facilitate bi-annual audits at Ticket Offices to ensure no lapses in processes and procedures
  • Stakeholders Management 
  • Work with external vendors on new contract agreements, coordinate on new product launches and other initiatives (i.e. staff incentive program and PAssion card refund
  • Ensure prompt submission of monthly reports to stakeholders
  • Others
  •  Projects
  • Any other ad-hoc duties required

Requirements:

  • Bachelor’s Degree 
  • Good analytical, problem solving and organisational abilities
  • Good verbal and written communications skills
  • Good team player
  • Adaptable and forward looking
  • Proficient in Microsoft Office

Apply

Responsibilities:

  • Manning Helpdesk and assist DS in answering internal calls. Record all problems and issues raised as well as actions taken in system
  • For late reporting of MCs or request for urgent leave by TL frontline staff
  • Assist DS/BOE in disseminating messages/instructions to TL frontline staff
  • Monitor CSM log-on/log off time and sales equipment status. Report if there is discrepancy in the system.
  • Dispatch, takeover or handover cash bags, cards and collection of envelopes.
  • Proper filing of documents.
  • Handle distribution of items 
  • Check and monitor Company Ez-link/NETS Flashpay Card Travel Movement Record Book.

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  • Able to multi-task and work without much supervision.
  • Good stress tolerance
  • People-oriented and great team spirit
  • Great listening skills
  • Good written and verbal communication skills
  • Good call handling skills
  • PC literate

Apply

Responsibilities:

  1. Attend inbound calls
  2. Attend to call-back requests from customers
  3. Ensure follow-up on escalated cases
  4. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  5. Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  6. Perform simple investigation for cases
  7. Attend to emails enquiry when necessary
  8. Other ad-hoc duties as assigned by Team Leaders or Supervisors

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  1. Prior working experience in call centre is preferred
  2. Prior customer service experience is required
  3. A team player with good interpersonal and communications skills
  4. Self-motivated and able to work independently with minimal supervision
  5. Able to perform shift work

Apply

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

Apply

Responsibilities:

  1. Attending to calls from TL frontline Customer Service Officer
  2. Ensure follow up on cases escalated
  3. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  4. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  5. Perform simple investigation for cases

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  1. Prior working experience in call centre is preferred
  2. Prior customer service experience is required
  3. A team player with good interpersonal and communications skills
  4. Self-motivated and able to work independently with minimal supervision
  5. Able to perform shift work

Apply

Responsibilities:

  • Analyze, investigate and manage daily application issues
  • Perform query jobs, generate data statistics and reports
  • Perform system/issue monitoring, tracking, resolution and manage Incidents system
  • Perform application testing and verification activities.
  • Perform project documentation and document base-lining.
  • Team player and work independently without supervision

Requirements:

  • Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
  • 1 to 2 years’ experience in IT Operation, application support, and end user management
  • Excellent analytical and problem-solving skills
  • Good written & spoken communication skills and interpersonal skills
  • Experience in Structured query language (SQL).
  • Night support may be required from time to time

Apply

Responsibilities:

  • Designing, developing and maintaining iOS Mobile applications
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Exploring new and innovative mobile applications
  • Conducting system testing to ensure applications conform to user requirements
  • Support end-user queries and investigations

Requirements:

  • Degree in Computing Science, Information Technology, Engineering or equivalent
  • Min 1 years’ experience in mobile application design, development and testing
  • Programming experience for iOS mobile application using Swift
  • Experience in SQL and implementation/integration of mobile app with .NET RestAPI services
  • Additional experience with iOS mobile application programming (using Swift) will be an advantage
  • Experience in implementing location-based/map-based feature, identity authentication technology, or payment servicves on mobile devices, will be an advantage
  • Excellent analytical & problem-solving skills, with good communication and interpersonal skills

Apply

Responsibilities:

  • Design, maintain and enhance existing and new software systems to support business requirement
  • Liaising with end-users, stakeholders to define user requirement and design specification
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Degree in Computer Science, Information Technology or equivalent
  • Min 1 years’ experience in Web based application design, development and testing using Microsoft Visual Studio platform.
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Report to the Senior Systems Analyst, Application Development, you will be responsible for the following:
  • Design, maintain and enhance existing and new software systems to support business requirements
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Degree in Computer Science, Information Technology or equivalent
  • Min 1 years’ experience in Windows Based Client application design, development and testing using Microsoft Visual Studio platform.
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Coordinate and work with O&M Team and Fault Coordination Centre (FCC) Team in
    • preparing, compiling data for bus & rail AFC devices, and generate reports.
    • obtaining further information for incomplete data from various teams.
    • combining and rearranging data from source documents where required.
  • Verify data from FCC to ensure data accuracy and improve the ease of understanding.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Identify trends to identify system degradation and to optimize maintenance activities.
  • Handle failure analysis activities and reports
  • Monitor systems and infrastructure availability, assist in conducting root cause analysis and propose solutions to improve availability, reliability and performance.
  • Enter data into prescribed computer database (Maintenance Management System) and files.
  • Assist in performing Asset Integrity Assessments and capture asset conditions based on the fault event history.
  • Assist in deployment of correct parameters to Production AFC devices.
  • Monitor and test application performance for potential faults/issues related to AFC devices.
  • Perform any other duties as instructed by Management

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  • Nitec in Engineering/Computer Science or any other relevant field.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Able to work independently and in a team in a challenging environment
  • Working on shift and Public Holiday (no overnight shift)

Apply

Responsibilities:

  • Provide 1st level of support to users of equipment at transit service centres.
  • Monitor, investigate and rectify transit system equipment related faults and carry out corrective actions.
  • Carry out preventive maintenance and hardware modification of transit system equipment.
  • Install software updates on transit system equipment to meet new operational requirements.
  • Install cabling for network routers and switches at AVM/CSM locations.
  • Replace faulty lighting at transit service centres.
  • Provide support for the transit service centre sprucing exercises.
  • Adhere to company stated personal data protection, security and other policies. This may include usage of computer systems, network, internet, emails and password management.

Benefits

  • Full permanent benefits
  • AWS and Variable Bonus

Requirements:

  • ITC/NTC or Higher NITEC in Electronics or Electro-Mechatronics Engineering or its Equivalent.
  • Experience in troubleshooting transit system equipment and electro mechanical equipment preferred.
  • Possess good teamwork and communication skills.
  • Able to identify and prioritize tasks on hand and resolve them quickly and completely.
  • Basic knowledge of Microsoft Excel and Word.