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What is it?

The TransitLink Kiosk is a self-help concession card printing machine, which enables commuters to enjoy a faster and more convenient way to apply for and collect replacement cards. The Kiosk also aims to increase the efficiency of concession card replacements.

 

 

When was the TransitLink Kiosk officially launched?

The TransitLink Kiosk was first introduced on 20 May 2016 at the TransitLink Concession Card Replacement Office (CCRO) at Buona Vista MRT Station to support on-the-spot application and collection of lost concession card replacements..

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Where are the TransitLink Kiosks located?

The TransitLink Kiosks are located at the public area of the following locations to provide round-the-clock service to commuters:

  • Ang Mo Kio Bus Interchange
  • Bedok Bus Interchange
  • Buona Vista MRT Station (Operates from 10am - 6pm daily, except Public Holidays)
  • Hougang Bus Interchange
  • Jurong East Bus Interchange
  • Tampines Bus Interchange
  • Woodlands Bus Interchange
  • e-Lobby at Bukit Panjang Integrated Transport Hub

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What are the services available at the TransitLink Kiosk?

The TransitLink Kiosk is able to support on-the-spot applications and collection of lost concession card replacements.

Besides card replacements, commuters can also redeem their Travel Smart Rewards and travel vouchers, purchase concession passes, and top up their CEPAS cards at the TransitLink Kiosk.

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Can I apply for or collect any type of lost concession card replacements at the TransitLink Kiosk?

You can apply for and collect replacements at the TransitLink Kiosk for all the 11 personalised concession card schemes listed below:

  • School Smartcard
  • Institutes of Technical Education (ITE) Student Concession Card
  • Diploma Student Concession Card
  • Undergraduate Concession Card
  • NSF Concession Card (Full-time National Serviceman)
  • Private Education Institutes (PEI) Student Concession Card
  • Adult Monthly Travel Card
  • Persons with Disabilities Concession Card
  • Workfare Transport Concession Card
  • PAssion Silver Concession Card
  • Senior Citizen Concession Card

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Will I incur any fees for using the TransitLink Kiosk?

There will be no additional charges incurred when using the TransitLink Kiosk. However, please note that the usual application and replacement fees are applicable for the respective concession cards.

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What are the available modes of payment when applying at the TransitLink Kiosk?

The TransitLink Kiosk accepts payment by Master, Visa and JCB credit / debit cards and NETs.

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Can I submit an online application?

You can submit your application online by clicking HERE. Alternatively, you can also download our TransitLink Mobile Services app on Google Play or Apple App Store to submit your application.

For both application channels, you will need to provide a valid email address in order to receive the QR code / reference number for collection of the new concession card at the TransitLink Kiosk.

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How do I submit my photo for the replacement concession card when applying online?

The change of photo and name on the concession card replacement is not allowed for collection at the TransitLink Kiosk. Hence, there is no need to submit photo for the concession card replacement when applying online. The new concession card will be printed with the same photo as of the original card.

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When can I collect my replacement concession card if I apply online? How do I collect?

Commuters who apply for a concession card replacement online, or via our Mobile Services app, will receive a QR code / reference number for collection at the TransitLink Kiosk. Once you have received the QR code / reference number via email, you can proceed to the TransitLink Kiosk for collection. You will be required to scan the QR code or key in the reference number at the TransitLink Kiosk to have your card printed on the spot.

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Can I use my concession card replacement immediately after collecting it from the TransitLink Kiosk?

Yes, you can use your new concession card immediately as it would have already been activated when it is being printed.

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Can someone print or collect the concession card replacement on my behalf?

Yes, the concession card replacement can be printed or collected by another person other than the applicant.

When applying for concession card replacement at the TransitLink Kiosk on behalf of someone else, the proxy needs to have the personal details (NRIC number and date of birth) of the concession card holder to apply on his or her behalf. For collection of the replacement concession card after online or mobile app application, the applicant will have to send the QR code / reference number to his or her proxy for collection.

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Who can assist me if I face difficulties when using the TransitLink Kiosk?

Commuters who face difficulties when using the TransitLink Kiosk can approach our Customer Service Officers stationed at the nearby Concession Card Replacement offices (CCRO) and Ticket Offices (TO) for assistance.

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