Stored Value Travel Cards (Non-Concession)
The convenient Adult Stored Value Card (Non-Concession) is a contactless stored value smartcard that can be used for fare payment on buses, the MRT and LRT.
All deposits and remaining values in the card are deposited with and safeguarded by the issuing bank, Citibank.
Please click here for the Conditions of Issue and Use for Stored Value Cards.
How to Use
You will need at least $3 in your stored value travel card before you can start your journey on the MRT/LRT. This ensures that you have enough in your card to pay the required fare when exiting the faregates, even for the longest journey.
For travelling on bus services, you will need to have enough stored value to cover the cost of travel from your boarding point to the last stop on that bus service route. If you are unsure of the minimum required amount, we recommend that you have at least $3 in your card for basic bus services.
To ensure that your card is read properly by the card reader upon entry and exit, please:
- Take out and tap only the intended card at the card reader, especially if you have more than one card in your wallet, handbag, purse, etc.; and
- Avoid attaching any metallic object to your card, e.g. keys, coins.
Where to Purchase
Visit any TransitLink Ticket Office to purchase one. There are currently two types of Adult Stored Value Cards (Non-Concession) available for purchase – the ez-link card and NETS FlashPay card. Both cards cost $12 (includes a $5 non-refundable card cost and $7 travel value).
For more information on the ez-link card, please visit the EZ-Link website.
For more information on the NETS FlashPay card, please visit the NETS website.
You can top up your stored value travel card through any of the following channels:
- TransitLink Ticket Office
- Add Value Machine – NETS only
- TransitLink Kiosk – NETS and credit/debit cards*
- General Ticketing Machine – cash, NETS and credit/debit cards*
The minimum amount that you can top up is $10. Please note that the card can only store up to a maximum value of $500.
Please use the exact amount when paying with cash at the General Ticketing Machine as it does not accept coins or issue change.
Please click here for more information on paying for your card top-up via credit/debit card/mobile payment at the General Ticketing Machine.
* Please note that Credit/debit cards issued outside of Singapore are temporarily not accepted at the General Ticketing Machines and TransitLink Kiosks until further notice.
Visit any TransitLink Ticket Office to request a refund of the remaining travel value in the card. Please note that the $5 card cost paid during the purchase of the card is non-refundable.
Proceed to the nearest TransitLink Ticket Office to get the card checked.
If the card is found to be faulty, we will issue you with a replacement card. The $5 card cost for the replacement card will be waived. A minimum top-up of $10 is required to activate the replacement card for use on public transport.
All Adult Stored Value Cards that are found to be faulty within five years from date of issue will be replaced with a new one, so long as TransitLink has assessed that the cards have not been tampered with, intentionally damaged or carelessly handled.
There are several possible reasons why your card was rejected, such as due to it being invalid (e.g. corrupted, defective, blacklisted, not activated for use, expired) or unauthorised use.
Please approach the Service Leader, Bus Captain, TransitLink Ticket Office or Passenger Service Centre for assistance. Your card may be retained for investigation.
Bring your card to a TransitLink Ticket Office or Passenger Service Centre for investigation. If your card is found to be corrupted or defective, a replacement card will be issued and any remaining stored value will be refunded after five working days.
You can approach a TransitLink Ticket Office, call the TransitLink Hotline at 1800-2255 663, use the TransitLink SimplyGo Portal or mobile app, or use the customer claims e-service to file a claim. The claim must be made within five days of the incident. You will need to provide your personal contact and incident details.