About Us
TransitLink is a wholly owned subsidiary of the Land Transport Authority. We are looking for a confident and self-motivated individual to join us for the following position:
Send in your application to hr@transitlink.com.sg
Customer Relations Officers (2 years renewable contract)
Responsibilities: Reporting directly to the supervisor, your responsibilities will include the following:
- Attend inbound calls
- Attend to call-back requests from customers
- Ensure follow-up on escalated cases
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Journey planner enquiries from customer
- Perform simple investigation for cases
- Attend to emails enquiry when necessary
- Other ad-hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Min GCE ‘N’ Level or ‘O’ Level Holder
- Prior working experience in call centre is preferred
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Able to perform shift work
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Customer Service Officers (2 years renewable contract)
Responsibilities:
- Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
Requirements:
- Minimum GCE ‘N’ or ‘O’ Level
- Customer service mindset
- Good communication skills and pleasant disposition
- Willing to perform shift work
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Systems Analyst (Software Development)
Responsibilities:
Reporting to the Team Lead, you will be responsible for the following:
- Design, maintain and enhance existing and new software systems to support business requirements
- Liaise with end-users to gather business specifications and provide applications support
- Work closely with vendors in evaluating and supporting implementation of new developments and changes
- Conduct system testing to ensure applications conform to user requirements
- Review software design architecture and update technical documents
Requirements:
- Degree in Computer Science, Information Technology or equivalent
- At least 4 years’ experience in requirement solicitation, system design, application development and testing
- Experience in object oriented analysis and design, SDLC, Team Foundation Serve
- Experience in software development using C#, .Net, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
- Good analytical and problem solving skills
- Excellent communication and presentation skills
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